April Gaeta
Los Angeles,US
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Receptionist /Office Assistant
Canon Business Process Services
Culver City, CA
11.2023 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Developed and maintained a filing system for essential documents, improving office organization.
- Assisted with onboarding of new employees by providing orientation information and support.
- Created binders for Court Trials and Depositions (binded documents, such as spiral binding, velo-binding)
Customer Service Representative
Optum
Cypress, California
08.2022 - 02.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Barista/Restaurant Cashier
Porto's Bakery
Downey, CA
03.2021 - 08.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Census Enumerator
Census Bureau
South Gate, CA
07.2020 - 09.2020
- Conducted door-to-door surveys to collect data from households and individuals.
- Verified accuracy of collected information and updated records accordingly.
- Provided guidance and support to participants regarding the completion of forms.
- Compiled statistical data from completed survey forms into a database system for analysis purposes.
- Adhered to established policies and procedures when conducting interviews with residents.
Sales Support Generalist
Victoria's Secret
Downey, CA
09.2018 - 02.2020
- Analyzed customer requirements, identified potential solutions, and recommended products or services.
- Cultivated relationships with existing customers to increase sales volume and expand the customer base.
- Collaborated with colleagues from other departments to develop effective strategies for achieving goals.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
Sales Associate
Marshalls
Southgate, CA
09.2015 - 03.2016
- Organized stockroom shelves according to size, color or style.
- Computed purchases and received and processed cash or credit payment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Slawson Occupational Center
05-2018
Skills
- Clerical Support
- Administrative Support
- File Management
- Scheduling
- Data Entry
- Organization skills
- Meticulous and organized
- Schedule Management
- Mail handling
- Multitasking and prioritization
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Receptionist /Office Assistant
Canon Business Process Services
11.2023 - Current
Customer Service Representative
Optum
08.2022 - 02.2023
Barista/Restaurant Cashier
Porto's Bakery
03.2021 - 08.2022
Census Enumerator
Census Bureau
07.2020 - 09.2020
Sales Support Generalist
Victoria's Secret
09.2018 - 02.2020
Sales Associate
Marshalls
09.2015 - 03.2016
High School Diploma -
Slawson Occupational Center
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