Hi, I’m
April Garcia
El Paso,TX
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Summary
The person you are hiring! is a Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales. Who is highly organized offers excellent interpersonal communication skills and attention to detail. Knowledgeable in compliance and related regulations enabling superior results. Energetic committed to encouraging intellectual, social and emotional development in children. Hands-on experience assisting in lesson planning, preparing classroom for activities and assisting children with toileting and meal needs. Certified in CPR.
Overview
1
Certification
2
Languages
Work History
New York & Company
Sales Associate
Job overview
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
GC Services
Customer Service Agent
Job overview
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Alorica
Credit card Services Agent
Job overview
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Negotiated favorable contract terms for clients, securing competitive rates and coverage options.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
HGS
Remote Customer Service Representative Agent
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Streamlined communication channels for improved customer experience and faster response times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by efficiently addressing and resolving credit card issues.
- Reduced wait times for callers by effectively managing high call volumes and promptly handling inquiries.
El Paso Independent School District
Substitute Teacher
Job overview
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
ECS Region 19 Headstart
Substitute Teacher
Job overview
- Enhanced classroom environment by incorporating stimulating visuals and hands-on activities for increased student engagement.
- Collaborated with fellow educators to develop interdisciplinary lesson plans, maximizing learning opportunities for students.
- Established positive relationships with parents through regular communication, fostering a strong support system for student success.
- Implemented behavior management strategies effectively, resulting in improved overall classroom dynamics and student focus.
- Assessed student progress regularly using various assessment methods, ensuring accurate evaluation of knowledge retention and skill development.
ECS Region 19 Headstart
Teacher Assistant
Job overview
- Increased student engagement by incorporating hands-on activities and real-world examples into lesson plans.
- Improved student reading comprehension levels through targeted literacy instruction and individualized support.
- Enhanced classroom management by implementing positive behavior reinforcement strategies and clear expectations for conduct.
- Fostered strong parent-teacher relationships through regular communication, resulting in increased parental involvement in students'' education.
- Collaborated with colleagues to develop and implement interdisciplinary lessons, promoting a well-rounded education for students.
- Provided accommodations and modifications for diverse learners, ensuring all students had access to the curriculum and could succeed academically.
- Assisted lead teacher in daily classroom routines, creating a structured learning environment conducive to student growth.
- Monitored student progress using assessments and data analysis tools, adjusting instructional strategies as needed to improve outcomes.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
BEL AIR SCHOOL (BAHS)EL PASO, TX
High School Diploma
El Paso Community CollegeEl Paso, TX
Associate of Arts from Education
2027
Skills
- Product Sales
- Payment Processing
- Promotional support
- Sales Development
- Credit adjustments
- Upselling strategies
- Complaint resolution
- Positive Reinforcement
- Special Needs Support
- Language Acquisition Support
- Literacy development
- Classroom Organization
Telephone Number
(915) 330-0558
Availability
Monday - Sunday
Certification
- CPR, AED, & First Aid, by American Trauma Event Management - Sep 18, 2023 - Sep 30, 2025.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
New York & Company
Customer Service Agent
GC Services
Credit card Services Agent
Alorica
Remote Customer Service Representative Agent
HGS
Substitute Teacher
El Paso Independent School District
Substitute Teacher
ECS Region 19 Headstart
Teacher Assistant
ECS Region 19 Headstart
BEL AIR SCHOOL (BAHS)
High School Diploma
El Paso Community College
Associate of Arts from Education
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer called in with rage why he was not approved which led to me analyzing his situation. I offered another card informed him on the differences APRs, fees, and benefits each card had. He calmed down thought about my information agreed the other card would be better.
- Collaborated with team of 15 in the development of Highest Stats in our department.
- Supervised 17 some where special needs students enrolled in Pre-K.
- Observed students and documented social, emotional, motor skill, and intellectual developments.
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Flexible work hoursTeam Building / Company RetreatsWork from home optionPersonal development programsCompany CultureCareer advancementSoftware
Microsoft
Oracle software