Summary
Work History
Education
Skills
Timeline
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April Garcia

April Garcia

Rockwall,TX

Summary

Professional leader with extensive experience in automotive finance, banking, and insurance industries. Proven ability to drive organizational success through collaboration, adaptability, and effective decision-making. Strong skills in accuracy, conflict resolution, and financial oversight. Excels in fast-paced environments with large workloads and pressing deadlines. Known for integrity, innovation, and a results-oriented approach that is consistently recognized as a top producer. Returning to the workforce with renewed energy, strong interpersonal skills, and a proven ability to learn proprietary systems quickly. Ready to contribute to company growth through trusted client relationships and a solutions-driven mindset.

Work History

Event Chair, "Big Hats, Big Band" 2024

Rockwall Women's League
2023 - 2025


  • Led annual charity event benefiting local nonprofits and student scholarships.
  • Devised and presented event budget and profit forecast to the board of directors.
  • Planned and led monthly committee meetings to discuss strategic initiatives and fundraising goals.
  • Negotiated contracts with venues, vendors, and sponsors; coordinated event logistics and run of show.
  • Boosted fundraising efforts by implementing innovative online campaigns.
  • Represented the organization at public events, advocating for its mission and values in the community.

Co-owner/Office Manager

The KG Group
2008 - 2013
  • Managed daily business operations for a multi-carrier insurance group, ensuring efficient workflow and resource allocation.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and customer service.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Assisted in recruiting, hiring, and training of team members.
  • Trained staff on best practices for customer service and product knowledge, improving team performance.

Office Clerk

North Central Ford
2007 - 2008
  • Processed incoming and outgoing warranty contracts, ensuring timely delivery and tracking.
  • Processed warranty claims, rebates, and back-end products to maintain dealer profitability.
  • Maintained organized filing systems to enhance document retrieval efficiency.
  • Supported Finance and Sales teams with daily monitoring of contracts in transit, clearing any additional lending stipulations, and ensuring timely funding

Automotive Biller

Red River Autoplex
2005 - 2007
  • Processed vehicle contract packages accurately, ensuring compliance with financial regulations.
  • Reviewed and reconciled billing discrepancies to maintain accuracy in accounts receivable.
  • Delivered consistent results under tight deadlines, demonstrating a strong work ethic and commitment to departmental success.
  • Input all new warranty contracts and processed all warranty claims.
  • Worked closely with sales managers to calculate and process all sales commissions.

Credit Analyst

Auto One
2000 - 2005
  • Double promoted within 18 months from data entry clerk to loan processor to credit analyst.
  • Analyzed credit data to assess risk and determine loan eligibility.
  • Conducted comprehensive reviews of credit applications and supporting documentation.
  • Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
  • Attended compliance and credit-related training established by federal lending laws.
  • Maintained a top-performing portfolio by cultivating a strong relationship with dealers assigned to my territory.
  • Worked closely with outside sales representative, scouting for potential sources of new business.

Customer Service Representative

Honda Motor Co/American Honda Finance
1997 - 1999
  • Provided exceptional customer support via phone, email, and chat channels.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels.
  • Assisted dealers and customers with end-of-lease turn-in processes.
  • Assisted Cashiering Department with processing payments, insurance claims, and late fees.
  • Chosen to oversee a special project ensuring the recording and perfecting of liens on all lease and retail vehicles in our five-state region.

Education

High School Diploma -

Livingstone High School
Alvin, TX

Associate of Arts - Theology

CFNI
Dallas, TX
01-1998

Skills

  • Innovative and visionary
  • Event planning & contract negotiating
  • Critical analysis skills
  • Detail-oriented approach
  • Effective multitasking
  • Effective multitasking strategies
  • Proactive self-starter
  • Customer retention and portfolio growth
  • Steadfast reliability
  • Collaborative team member
  • Consistently delivers top results

Timeline

Event Chair, "Big Hats, Big Band" 2024

Rockwall Women's League
2023 - 2025

Co-owner/Office Manager

The KG Group
2008 - 2013

Office Clerk

North Central Ford
2007 - 2008

Automotive Biller

Red River Autoplex
2005 - 2007

Credit Analyst

Auto One
2000 - 2005

Customer Service Representative

Honda Motor Co/American Honda Finance
1997 - 1999

High School Diploma -

Livingstone High School

Associate of Arts - Theology

CFNI

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April Garcia