April Garza
McAllen,TX
Summary
Over 5 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure driver position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Driver/Office Runner
Open MRI Of McAllen
04.2015 - 03.2020
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Verified package information to check for accuracy and completeness.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Processed payments and handled cash transactions to secure proper compensation.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Server
Romano's Macaroni Grill
08.2013 - 07.2014
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Cashier/Shift Manager
Taco Bell
01.2004 - 01.2006
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Education
GED -
Mission High School
Mission, TX11.1996
Skills
- Attention to Confidentiality
- Business Processes and Procedures
- Office Support
- HIPAA Compliance
- Item Tracking
- GPS and Route Planning
- Vehicle Inspection
- Local Routes
- Excellent Driving Skills
- Coordinating Efficient Routes
- Customer Satisfaction
- Punctuality and Reliability
- Valid Driver's License
- Customer Service
- Customer Inquiries
- Active Listening
- Critical Thinking
- Pickup of Patient Documentation
- Professional Relationships
- Time Management
- Delivery and Pickup
Languages
Spanish
Native or Bilingual
Timeline
Driver/Office Runner
Open MRI Of McAllen
04.2015 - 03.2020
Server
Romano's Macaroni Grill
08.2013 - 07.2014
Cashier/Shift Manager
Taco Bell
01.2004 - 01.2006
GED -
Mission High School
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