APRIL GARZA

• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Tracked important information/data in Microsoft spreadsheets and ran reports.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.

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• Strong communication with customers, other team members, and leaders
• Handling up to 200+ customers on average daily
• Staying efficient and accurate during peak hours, maintaining low window times, and keeping satisfaction rates up
• Remaining calm and courteous in hectic or tedious situations
• Memorized the entire menu including prices and updated prices and menu items to better help guests who have questions
• Became more efficient in using the Aloha system for orders and payments
• Worked in teams of up to 6 members developing more efficient methods for handling incoming orders.

• Maintain good communication with tenants, their families, and coworkers (phone calls, emails, face-to-face, taking and relaying messages)
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Set appointments, and kept up with files, client contracts, health evaluations, and payments regularly.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, walk-in clients and tenants.
• Mild computer work, Microsoft Word documents, constantly observing security cameras, copying, and faxing, sending information to my superiors via email.

• Learn and apply the Starbucks experience with every and all guests
• Create customer connections to ensure long-term sales
• Build beverages and food to the Starbucks standard
• Merchandised display cases and promoted food to drive business revenue
• Memorized official and off-menu preparations
• Maintain counters and customer areas to keep adequate item levels for expected needs
• Regularly cleaned and sanitized work areas and equipment
• Listened to customers' desires and needs to recommend optimal products
• Addressed and resolved guest concerns by implementing the 'LATTE' method (Listen, Acknowledge, Thank, Take action, Explain.) resulting in higher customer retention rates.
• Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
• Managed inventory and improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.