April Gibbons
Hoosick Falls,NY
Summary
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
14
14
years of professional experience
Work History
Residential Support Provider
United Counseling Services
Bennington, VT
08.2021 - Current
- Monitored vital signs and documented patient progress in electronic health records systems.
- Advocated for patients' needs, providing education on health management and resources available.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Educated patients on health management practices, enhancing their understanding of care plans.
- Ensured comprehensive support tailored to individual needs.
- Monitored client progress through regular assessments, adapting strategies to meet evolving needs effectively.
- Established strong relationships with clients through consistent communication and proactive updates on issue resolution progress.
- Served as a mentor for junior support staff, sharing knowledge and expertise to promote their professional growth and development.
- Administered patient care, ensuring adherence to safety protocols and best practices.
Private In-Home Caregiver
Bonnie Steiner/ VNA & Hospice
Bennington, VT
11.2018 - 10.2020
- Developed rapport to create safe and trusting environment for care.
- Completed entries in log books, journals and care plans to document accurately report patient progress.
- Assisted family members in giving food and medicine.
- Assisted patients with dressing, grooming,restroom, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of the client to address concerns and protect each person from any harm.
- Offered support for boss and clients mental and emotional needs to enhance physical outcomes and overall happiness.
Customer Service Associate
Dollar Tree
Hoosick Falls, NY
03.2018 - 10.2018
- Managed customer relations and customer service through daily communication and interaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Recommended items to customers based on specific needs and explained features and benefits.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Skilled using cash register including processing sales discounts and refunds.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Processed purchases and handled payment transactions using POS system.
Housekeeping Attendant, Laundry Room Attendant
Danforth Adult Care Center
Hoosick Falls, NY
04.2012 - 09.2014
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with residents on room requirements and amenities to promote overall satisfaction.
- Replenished bedroom supplies, including water glasses, toiletries, and paper products.
- Cleaned bedroom supplies and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Accepted accountability for building key.
Housekeeping Attendant and Laundry Room Attendant
Healthcare Services (@Danforth Adult Care Center)
Hoosick Falls, NY
01.2012 - 04.2014
Production/Packaging Operator
Morcon Inc.
Cambridge, NY
09.2011 - 10.2011
- Set up and ran production and packaging machinery to turn tissue paper into toilet paper.
- Reported malfunctions and errors to supervising staff, addressed concerns.
- Stocked and sorted packaging and replenished supplies, including boxes, paper, plastic casing, tape, and other products to achieve consistent productivity levels.
- Maintained excellent attendance record, consistently arriving to work on time.
- Set up and ran production and packaging machinery to turn tissue paper into toilet paper.
Education
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL2005
Skills
- Care Plan Assessment
- Behavioral Management
- Patient Care
- Teamwork
- Cleaning
- Cooking
- Administering Medication
- Emotional Support
- Appointment Setting
- Progress documentation
- Supervision
- Relationship development
- Problem resolution
Timeline
Residential Support Provider
United Counseling Services
08.2021 - Current
Private In-Home Caregiver
Bonnie Steiner/ VNA & Hospice
11.2018 - 10.2020
Customer Service Associate
Dollar Tree
03.2018 - 10.2018
Housekeeping Attendant, Laundry Room Attendant
Danforth Adult Care Center
04.2012 - 09.2014
Housekeeping Attendant and Laundry Room Attendant
Healthcare Services (@Danforth Adult Care Center)
01.2012 - 04.2014
Production/Packaging Operator
Morcon Inc.
09.2011 - 10.2011
High School Diploma -
Frank W. Springstead High School