Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Gibbons

Hoosick Falls,NY

Summary

Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.

Overview

14
14
years of professional experience

Work History

Residential Support Provider

United Counseling Services
08.2021 - Current
  • Monitored vital signs and documented patient progress in electronic health records systems.
  • Advocated for patients' needs, providing education on health management and resources available.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Educated patients on health management practices, enhancing their understanding of care plans.
  • Ensured comprehensive support tailored to individual needs.
  • Monitored client progress through regular assessments, adapting strategies to meet evolving needs effectively.
  • Established strong relationships with clients through consistent communication and proactive updates on issue resolution progress.
  • Served as a mentor for junior support staff, sharing knowledge and expertise to promote their professional growth and development.
  • Administered patient care, ensuring adherence to safety protocols and best practices.

Private In-Home Caregiver

Bonnie Steiner/ VNA & Hospice
11.2018 - 10.2020
  • Developed rapport to create safe and trusting environment for care.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Assisted family members in giving food and medicine.
  • Assisted patients with dressing, grooming,restroom, and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Kept close eye on behavior and emotional responses of the client to address concerns and protect each person from any harm.
  • Offered support for boss and clients mental and emotional needs to enhance physical outcomes and overall happiness.

Customer Service Associate

Dollar Tree
03.2018 - 10.2018
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Skilled using cash register including processing sales discounts and refunds.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Processed purchases and handled payment transactions using POS system.

Housekeeping Attendant, Laundry Room Attendant

Danforth Adult Care Center
04.2012 - 09.2014
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with residents on room requirements and amenities to promote overall satisfaction.
  • Replenished bedroom supplies, including water glasses, toiletries, and paper products.
  • Cleaned bedroom supplies and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Accepted accountability for building key.

Housekeeping Attendant and Laundry Room Attendant

Healthcare Services (@Danforth Adult Care Center)
01.2012 - 04.2014

Production/Packaging Operator

Morcon Inc.
09.2011 - 10.2011
  • Set up and ran production and packaging machinery to turn tissue paper into toilet paper.
  • Reported malfunctions and errors to supervising staff, addressed concerns.
  • Stocked and sorted packaging and replenished supplies, including boxes, paper, plastic casing, tape, and other products to achieve consistent productivity levels.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Set up and ran production and packaging machinery to turn tissue paper into toilet paper.

Education

High School Diploma -

Frank W. Springstead High School
Spring Hill, FL
2005

Skills

  • Care Plan Assessment
  • Behavioral Management
  • Patient Care
  • Teamwork
  • Cleaning
  • Cooking
  • Administering Medication
  • Emotional Support
  • Appointment Setting
  • Progress documentation
  • Supervision
  • Relationship development
  • Problem resolution

Timeline

Residential Support Provider

United Counseling Services
08.2021 - Current

Private In-Home Caregiver

Bonnie Steiner/ VNA & Hospice
11.2018 - 10.2020

Customer Service Associate

Dollar Tree
03.2018 - 10.2018

Housekeeping Attendant, Laundry Room Attendant

Danforth Adult Care Center
04.2012 - 09.2014

Housekeeping Attendant and Laundry Room Attendant

Healthcare Services (@Danforth Adult Care Center)
01.2012 - 04.2014

Production/Packaging Operator

Morcon Inc.
09.2011 - 10.2011

High School Diploma -

Frank W. Springstead High School

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April Gibbons