Summary
Overview
Work History
Education
Skills
Accomplishments
Collegiate Soccer
Timeline
Generic

April Gillespie

Huntsville,AL

Summary

Hello,

My name is April Gillespie. Currently an undergrad at Cleary University located in Howell, Michigan. I played collegiate soccer from the time I started to the time I finish college. Graduate in May of 2023, and am going for Sports Management. I have have had a variety of jobs including restaurant jobs and being a Security Officer.

Overview

2
2
years of professional experience

Work History

Restaurant Crew Member

Coratti's On Main
09.2021 - 08.2023
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Resolved customer complaints to patron satisfaction, resulting in repeat business.
  • Followed food safety protocols and best practices as instructed by ServSafe training.
  • Provided prompt, courteous services to customers in dining environment.
  • Operated as full-service food provider in Coratti's establishment by taking orders, preparing meals, and collecting payments.
  • Provided prompt, courteous services to customers in Coratti's dining environment.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Assisted other team members to achieve goals.
  • Stocked shelves to organize aisles in assigned department.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Processed customer payments and balanced cash drawers.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Utilized POS system to receive and process food and beverage orders.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Adjusted food preparation methods in accordance with customer requests.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Distributed food to waiters and waitresses to serve to customers.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Security Officer

Blue Ops
01.2022 - 05.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Examined doors, windows and gates to verify security.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Issued access cards to authorized personnel to monitor access points.

Education

General Associates

Motlow State Community College
Tullahoma, TN
05.2023

BBA - Sports Management

Cleary University
Howell, MI
05.2023

Skills

  • Special Requests
  • Portion Sizes
  • Production Standards
  • Food Presentation
  • Customer Loyalty
  • Emergency Situations
  • Work Assignments
  • Hospitality and Accommodation
  • Reading Comprehension
  • Shift Work

Accomplishments

n

Collegiate Soccer

n

Timeline

Security Officer

Blue Ops
01.2022 - 05.2022

Restaurant Crew Member

Coratti's On Main
09.2021 - 08.2023

General Associates

Motlow State Community College

BBA - Sports Management

Cleary University

Similar Profiles

CREATE PROFILE
April Gillespie