April Gladney
Leesburg,GA
Summary
Motivated professional with years of store level retail management experience and a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised or with a team while quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Merchandising Manager
Michaels Arts and Crafts
Albany, GA
11.2020 - 02.2023
- Trained, supervised and evaluated staff to optimize their performance levels.
- Ensured compliance with company policies regarding safety, planograms and inventory management.
- Created visual displays according to corporate guidelines.
- Executed multiple projects simultaneously, coordinating and prioritizing tasks.
- Maintained physical inventory of merchandise and implemented systems to monitor shrink.
- Coordinated staff schedules and other labor activities to implement seamless receiving, stocking, and planogram resets.
- Organized and prioritized projects.
Receiving Manager
Michaels Arts and Crafts
Lutherville-Timonium, MD
09.2017 - 10.2020
- Managed and organized the receiving of all incoming shipments.
- Supervised a team responsible for unloading, sorting, and stocking merchandise.
- Maintained a safe work environment by adhering to safety regulations and policies.
- Conducted regular staff meetings to discuss procedures, performance, and goals.
- Assisted with training new employees on proper receiving practices and procedures.
- Received and staged incoming inventory for movement to storage or sales floor.
- Consistently met company and department objectives within budget and time constraints.
Customer Experience Manager
Michaels Arts and Crafts
Baltimore/Chevy Chase, MD
05.2015 - 09.2017
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Cashier/Sales Associate
Michaels Arts and Crafts
Baltimore, MD
09.2013 - 05.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Lee County High School
Leesburg, GA05-1995
Skills
- Inventory Management
- Store layout optimization
- Stock replenishment
- Relationship Building
- Analytical Thinking
- Teamwork and Collaboration
- Team Leadership
- Logistics Coordination
- Attention to Detail
- Team building
Timeline
Merchandising Manager
Michaels Arts and Crafts
11.2020 - 02.2023
Receiving Manager
Michaels Arts and Crafts
09.2017 - 10.2020
Customer Experience Manager
Michaels Arts and Crafts
05.2015 - 09.2017
Cashier/Sales Associate
Michaels Arts and Crafts
09.2013 - 05.2015
High School Diploma -
Lee County High School