April Gold
Fresh Meadows
Summary
Professional with extensive experience in managing daily operations and coordinating workflow across departments. Demonstrated ability to resolve conflicts among staff members and respond promptly to customer inquiries, ensuring high levels of service. Skilled in evaluating employee performance through regular reviews and maintaining compliance with safety protocols and regulations. Proven track record in data management, including updating customer information and processing payments efficiently.
Overview
26
26
years of professional experience
Work History
Site Manager
Lenox Hill Radiology
Kew Gardens
10.2015 - Current
- Assigned tasks and delegated responsibilities among team members.
- Resolved conflicts between staff members in a timely manner.
- Responded promptly to customer inquiries or complaints.
- Evaluated employee performance through regular reviews and feedback sessions.
- Coordinated workflow between departments to maximize productivity.
- Managed daily operations of the site, including staff and contractors.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Ensured compliance with safety protocols, regulations and standards.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Ordering supplies from suppliers as needed.
Front Desk Receptionist
Doshi Diagnostics/Lenox Hill Radiology
Kew Gardens
10.1999 - 10.2015
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Education
High School Diploma -
Francis Lewis High School
Fresh Meadows08-1999
Skills
- Employee training
- Regulatory compliance
- Customer service
- Multitasking and organization
- Time management
- Data management
- Supply ordering
Timeline
Site Manager
Lenox Hill Radiology
10.2015 - Current
Front Desk Receptionist
Doshi Diagnostics/Lenox Hill Radiology
10.1999 - 10.2015
High School Diploma -
Francis Lewis High School