April Gomez
Dallas,TX
Summary
Accomplished Sr. Medical Practice Assistant at Parkland Health, adept in project management and administrative support. Enhanced customer service success rates significantly, demonstrating strong team collaboration and computer skills. Trained and supervised staff, streamlining operations for increased efficiency. Proven ability in handling sensitive data, showcasing a fast-learning ability and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Sr. Medical Practice Assistant
Parkland Health and Hospital Systems
2018.06 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Trained and supervised employees on office policies and procedures.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Insurance Verification Specialist
Dr. Daphne Favroth & Associates
2015.05 - 2018.05
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Posted payments to accounts and maintained records.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed medical insurance claims and payments.
Education
Associate of Applied Science -
El Centro College
Dallas Texas05.2025
Skills
- Project Coordination
- Project Management
- Administrative Support
- Mail distribution
- Data Entry
- Fast Learner
- Computer Skills
- Data Confidentiality
- Schedule and calendar management
- Multi-Line Phone Systems
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. Medical Practice Assistant
Parkland Health and Hospital Systems
2018.06 - Current
Insurance Verification Specialist
Dr. Daphne Favroth & Associates
2015.05 - 2018.05
Associate of Applied Science -
El Centro College
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