April Gomez

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Organized patient charts before each day's clinic sessions began.
• Conducted EKGs and INR testing.
• Cleaned and maintained medical equipment following procedures and standards.
• Scheduled appointments for patients via phone and in person.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Obtained prior authorizations for treatments, testing, and medidations.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.

• Prepared patient and treatment rooms; sterilized medical equipment for optimal safety.
• Obtained health history, measured vital signs, and documented information accurately.
• Utilized NextGen EMR software to maintain comprehensive patient care records.
• Assisted physicians with minor in-office procedures to enhance efficiency.
• Scheduled appointments, processed medication refills, and handled referrals promptly.
• Performed CLIA waived testing to ensure compliance with regulatory standards.
• Administered injections and conducted routine laboratory tests effectively.
• Maintained Practice Health and Safety Standards to promote a safe environment.

• Answered inbound calls from patients and caretakers regarding implantable device monitors.
• Assisted with setup and transmission of home monitoring devices.
• Troubleshot issues related to monitoring devices to ensure functionality.
• Educated patients on home monitoring procedures and best practices.
• Advised on enrollment processes for devices in manufacturer’s portal.
• Demonstrated proficiency in EMR, Word, and Excel applications.

• Monitored patient compliance, communicated INR levels and dosage adjustments to healthcare team.
• Managed incoming phone calls, assisting patients with inquiries related to doctors, records, and medication refills.
• Processed lab requests and retrieved lab results for physician review.
• Obtained vital signs, performed EKGs, and maintained accurate medication lists for patient records.
• Supported back-office supervisor in resolving daily operational challenges during absences.
• Coordinated staff scheduling and time-off requests to ensure adequate coverage.
• Conducted follow-up calls to patients following medical procedures to assess recovery.

Conducted regular feedback sessions and annual reviews to evaluate employee performance.

• Implemented best practices, increasing efficiency in front desk operations.
• Prepared detailed reports on occupancy rates, revenue, and customer satisfaction metrics.
• Scheduled shifts for front desk personnel to optimize coverage and service quality.
• Resolved guest complaints professionally, enhancing overall customer experience.
• Coordinated with housekeeping regarding room availability and occupancy levels.
• Monitored front desk staff adherence to customer service standards.
• Managed inventory of front desk supplies, ensuring adequate stock levels.