April Gonzales
Tracy,CA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outbound Warehouse Associate
Amazon
Tracy, CA
01.2023 - Current
- Picked orders accurately and efficiently according to customer requests.
- Scanned items using handheld scanners, ensuring accuracy of data input.
- Operated powered industrial trucks to transport products between storage areas or loading docks.
- Maintained cleanliness of work area in accordance with safety regulations.
- Inspected product for defects or damages prior to stocking or shipping outbound orders.
- Worked closely with other departments such as receiving, shipping, and warehouse staff to ensure smooth workflow processes.
- Maintained a safe working environment by adhering to company safety policies and procedures at all times.
Delivery Station Liason
Amazon
Manteca, CA
08.2021 - 10.2022
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved inquiries to consistently meet performance benchmarks.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
Retail Sales Associate
Great Wolf Lodge
Manteca, CA
05.2021 - 08.2021
- Helped customers by answering questions and locating merchandise.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Cashier
Walmart
Manteca, CA
08.2020 - 05.2021
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Warehouse Associate
Amazon
Tracy, CA
10.2016 - 08.2020
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Used pallet jacks to move items to and from warehouse locations.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Loaded trucks for outbound orders and unloaded trucks for inbound orders.
- Operated forklifts to fill or empty overhead spaces.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Investigated and resolved variances with inventory records.
- Provided top quality control while eliminating downtime to maximize revenue.
- Entered information into system to update status reports.
Education
Certification - Medical Billing And Coding
Carrington College California - Sacramento
Sacramento, CA03.2023
High School Diploma -
Tracy High School
Tracy, CA06.1998
Skills
- ID verification
- Credit and cash transactions
- Account Management
- Customer Complaint Resolution
- Problem-solving abilities
- Microsoft Office expertise
- Customer support
- Technologically savvy
- Shipping and receiving understanding
- Data evaluation
- Quality assurance controls
- Office equipment proficiency
Certification
- Certified Billing and Coding Specialist (CBCS) Through National Healthcareer Association. Obtained on: 06/13/2023. Certification Number: G4Z6A9R7
Timeline
Outbound Warehouse Associate
Amazon
01.2023 - Current
Delivery Station Liason
Amazon
08.2021 - 10.2022
Retail Sales Associate
Great Wolf Lodge
05.2021 - 08.2021
Cashier
Walmart
08.2020 - 05.2021
Warehouse Associate
Amazon
10.2016 - 08.2020
Certification - Medical Billing And Coding
Carrington College California - Sacramento
High School Diploma -
Tracy High School