April Goode
Richmond,VA
Summary
Skilled in Marketing and E-Commerce and Data Analytics, Microsoft Word, Sales, and Public Speaking. Strong community and social services professional. I am skilled in Google spreadsheets including Microsoft and Google Excel.
An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Content Manager
Self-Employed
01.2019 - Current
- Working directly with Brand partnerships, reviewing brand contracts and briefs
- Organizing content and Email Marketing, Reviewing and tracking I’m SEO and SEM
- Proficient in Data Collection and Analytics across multiple platforms.
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Utilized analytics and site metrics to determine areas of improvement.
- Used content management system to analyze user engagement and website traffic metrics.
- Conducted regular content audits to identify gaps and redundancies of content.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
Authorizations Specialist/ Administration
YOUTH & FAMILY SERVICES OF VIRGINIA, INC
06.2019 - Current
- Skills/Characteristics -Billing Experience -Coding and Authorizations - Email management - Calendar creation and management (appointment setting) - Information/research management (spreadsheets, Google Suite, 'platform') - Customer Service (responding to inquiries, phone calls/email/DMs) - Creation of flyers, business cards, digital marketing resources - Policy/document creation/editing - Credentialing/licensing management/applications - Communication with government or other "high" ranking agencies - Ability to keep information confidential/knowledge of HIPPA laws - Project management - Product purchases - Data entry Page 1 of 3 - Event Support - Experience and ability working with individuals with disabilities (inclusivity) - Culturally competent
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Engagement Manager
Youth and Family Services VA
05.2015 - 01.2022
- Consulted with teams on established best practices and process improvements.
- Met with clients to understand needs and develop proactive solutions.
- Analyzed weekly and monthly data and developed thorough reports based on data retrieved.
- Coordinated with staff weekly to develop achieved targets and discuss data trends based previous targets.
Assistant Teacher
All Aboard Child Development Center
02.2013 - 07.2014
- Provided child care (ages infant-school age)
- Communicated effectively with parents/additional stakeholders
- Monitored behavior and daily activities throughout the day
- Work with special needs children
- Utilized Virginia State licensing requirements to maintain facility cleanliness
- Assisted lead teacher in a variety of classroom duties
- Prepared lesson plans and daily/weekly reports
Campus Marketing Representative
Course Hero, Inc
10.2012 - 01.2013
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Sales Associate
Aeropostale
06.2011 - 06.2012
- Provided customer service and greeted customers
- Assisted customers with the selection of purchases
- Maintained store cleanliness regularly
- Operated cash flow and store register regularly.
Education
Certificate of completion, Nurse Aide Program -
Breath of Fresh
2014
Bachelor of Science (BS) - Sociology
Old Dominion University
2013
Skills
- Top Skills
- Social Media Marketing
- Content Management
- Content Strategy
- Office Management
- Administration Protocols
- Business Administration
- Strategic Planning
- Performance Improvement
- Office Procedures
- Team Collaboration
Timeline
Authorizations Specialist/ Administration
YOUTH & FAMILY SERVICES OF VIRGINIA, INC
06.2019 - Current
Content Manager
Self-Employed
01.2019 - Current
Engagement Manager
Youth and Family Services VA
05.2015 - 01.2022
Assistant Teacher
All Aboard Child Development Center
02.2013 - 07.2014
Campus Marketing Representative
Course Hero, Inc
10.2012 - 01.2013
Sales Associate
Aeropostale
06.2011 - 06.2012
Certificate of completion, Nurse Aide Program -
Breath of Fresh
Bachelor of Science (BS) - Sociology
Old Dominion University