April Goode
Richmond,VA
Summary
Skilled in Marketing and E-Commerce and Data Analytics, Microsoft Word, Sales, and Public Speaking. Strong community and social services professional. I am skilled in Google spreadsheets including Microsoft and Google Excel. As well as Workday and Epic along with other working systems.
An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly skilled Staff Specialist with background in coordinating and managing projects, streamlining processes, and implementing strategic initiatives. Bring strengths in problem-solving, organization, and team leadership to optimize productivity. Demonstrated capacity for improving operational efficiency by successfully overseeing cross-functional teams and managing complex tasks simultaneously. Significant contributions made by ensuring smooth operations within previous roles.
Overview
13
13
years of professional experience
Work History
Content Manager
Self-Employed
01.2019 - Current
- Working directly with Brand partnerships, reviewing brand contracts and briefs
- Organizing content and Email Marketing, Reviewing and tracking I’m SEO and SEM
- Proficient in Data Collection and Analytics across multiple platforms.
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
- Utilized analytics and site metrics to determine areas of improvement.
- Used content management system to analyze user engagement and website traffic metrics.
- Conducted regular content audits to identify gaps and redundancies of content.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
Authorizations Specialist/ Administration
YOUTH & FAMILY SERVICES OF VIRGINIA, INC
06.2019 - 05.2024
- Skills/Characteristics -Billing Experience -Coding and Authorizations - Email management - Calendar creation and management (appointment setting) - Information/research management (spreadsheets, Google Suite, 'platform') - Customer Service (responding to inquiries, phone calls/email/DMs) - Creation of flyers, business cards, digital marketing resources - Policy/document creation/editing - Credentialing/licensing management/applications - Communication with government or other "high" ranking agencies - Ability to keep information confidential/knowledge of HIPPA laws - Project management - Product purchases - Data entry Page 1 of 3 - Event Support - Experience and ability working with individuals with disabilities (inclusivity) - Culturally competent
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
Administrative Staff Specialist
Virginia Commonwealth University Health System
Richmond, VA
05.2024 - Current
- Performed administrative/secretarial functions for the Department that include assisting with budget planning; monitoring expenditures; processing accounts receivable; resolving discrepancies with vendors; keeping personnel files in accordance with JCAHO expectations; ordering supplies/equipment and reporting hazards to the appropriate department. This job assists with scheduling appointments, and answering the telephone.
- Verified insurance but not limited to obtaining referrals and authorization and stays abreast of insurance policies and changes.
- Kept abreast of Hospital and HR policies as they are implemented.
- Arranged for the repair and maintenance of office equipment, monitors staff attendance and time, and assists staff as needed. The Administrative Staff Specialist facilitates and coordinates the day-to-day administrative activities of the department.
- Supports fiscal and time management objectives of the department by coordinating administrative services through effective interactions with the health care team and other support staff.
- Calendar Management for Director of Medicine, including setting up meetings regularly and taking meeting minutes.
- Facilitate travel arrangements by managing flight bookings, hotel room reservations and car services.
- Arranging team building and working meetings providing supplies and set up.
Engagement Manager
Youth and Family Services VA
05.2015 - 01.2022
- Consulted with teams on established best practices and process improvements.
- Met with clients to understand needs and develop proactive solutions.
- Analyzed weekly and monthly data and developed thorough reports based on data retrieved.
- Coordinated with staff weekly to develop achieved targets and discuss data trends based previous targets.
Assistant Teacher
All Aboard Child Development Center
02.2013 - 07.2014
- Provided child care (ages infant-school age)
- Communicated effectively with parents/additional stakeholders
- Monitored behavior and daily activities throughout the day
- Work with special needs children
- Utilized Virginia State licensing requirements to maintain facility cleanliness
- Assisted lead teacher in a variety of classroom duties
- Prepared lesson plans and daily/weekly reports
Campus Marketing Representative
Course Hero, Inc
10.2012 - 01.2013
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Sales Associate
Aeropostale
06.2011 - 06.2012
- Provided customer service and greeted customers
- Assisted customers with the selection of purchases
- Maintained store cleanliness regularly
- Operated cash flow and store register regularly.
Education
Certificate of completion, Nurse Aide Program -
Breath of Fresh
2014
Bachelor of Science (BS) - Sociology
Old Dominion University
2013
Skills
- Top Skills
- Social Media Marketing
- Content Management
- Content Strategy
- Office Management
- Administration Protocols
- Business Administration
- Strategic Planning
- Performance Improvement
- Office Procedures
- Team Collaboration
- Resource Allocation
- Employee Relations
Timeline
Administrative Staff Specialist
Virginia Commonwealth University Health System
05.2024 - Current
Authorizations Specialist/ Administration
YOUTH & FAMILY SERVICES OF VIRGINIA, INC
06.2019 - 05.2024
Content Manager
Self-Employed
01.2019 - Current
Engagement Manager
Youth and Family Services VA
05.2015 - 01.2022
Assistant Teacher
All Aboard Child Development Center
02.2013 - 07.2014
Campus Marketing Representative
Course Hero, Inc
10.2012 - 01.2013
Sales Associate
Aeropostale
06.2011 - 06.2012
Certificate of completion, Nurse Aide Program -
Breath of Fresh
Bachelor of Science (BS) - Sociology
Old Dominion University