April Gordon

Provide loan applicants information about loan and its terms, gathering financial information, verifying the credit score and the financial history of the applicant, justifying decisions like approving and rejecting the applications, completing loan contracts, maintaining and updating account records, assessing customers needs, and operating in compliance with stipulated laws.

Helped my team manage large amounts of inbound and outbound calls in a timely manner. Identified customers’ needs, clarifed information, researched every issue and provided solutions and/or alternatives.

Seized opportunities to upsell products when they arise and always excelled on all metrics. Always working to build sustainable relationships and engage customers by taking the extra mile. Always documenting of all conversations in our call center database in a comprehensible way. Frequently attended educational seminars to improve knowledge and performance level. Always met and or exceeded personal and team qualitative and quantitative targets.

Was responsible for the day-to-day operations of the store. In charge of hiring and firing, making schedules for the store, supervising employees, handling customer service issues, and ensuring that the store is running smoothly. Was in charge of ordering inventory and keeping the shelves stocked. Always led and motivated associates to ensure the store met its sales goals, customer service standards, and operational objectives.

• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
• Tracked store inventories and ordered new materials to prevent shortages.
• Answered customer queries and complaints and provided prompt solutions.
• Created successful plans to maximize profits and reduce loss.
• Ensured employee job satisfaction