April Gordon
Summary
I have 38 years of experience in the medical field. I am experienced in every aspect of helping to make an office run smoothly. I do my very best at going above and beyond to make sure tasks are completed. I am a self starter and do well working on my own.
Overview
24
24
years of professional experience
Work History
Medical Records Clerk
Brown Road Family Medicine
01.2017 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Front Office Receptionist
Brown Road Family Medicine
01.2017 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Answered multi-line phone system and enthusiastically greeted callers.
Office Manager
Stewart Van Hoosear MD
10.2008 - 08.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Keep provider credentialing and licenses up to date
- Vaccine ordering
- Rooming patients
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Medical Receptionist
Robert Hunn MD
07.2000 - 10.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Calvary Baptist Schools
La Verne, CASkills
- Written and verbal communication
- Medical terminology understanding
- EMR / EHR
- Scheduling appointments
- Medical office administration
- Patient confidentiality
- Billing oversight
- Staff education and training
- Medical billing and coding
- Patient data collection
Timeline
Medical Records Clerk
Brown Road Family Medicine
01.2017 - Current
Front Office Receptionist
Brown Road Family Medicine
01.2017 - Current
Office Manager
Stewart Van Hoosear MD
10.2008 - 08.2016
Medical Receptionist
Robert Hunn MD
07.2000 - 10.2008
High School Diploma -
Calvary Baptist Schools
Similar Profiles
William TraubWilliam Traub
Job Shadowing at Brown Health Medical Group Primary Care- Hillside Family MedicineJob Shadowing at Brown Health Medical Group Primary Care- Hillside Family Medicine
Jess FinneyJess Finney
Patient Service Representative at TPMG Holland Road Family MedicinePatient Service Representative at TPMG Holland Road Family Medicine
Clarissa ChartierClarissa Chartier
Patient Access and Prior Authorization RN at Brown MedicinePatient Access and Prior Authorization RN at Brown Medicine
Rachel GilbertRachel Gilbert
Medical Records Clerk/Medical Staff Services at Bibb Medical CenterMedical Records Clerk/Medical Staff Services at Bibb Medical Center
Michele BeechamMichele Beecham
Front Desk Medical Receptionist/Medical Records Clerk at Cline Family MedicineFront Desk Medical Receptionist/Medical Records Clerk at Cline Family Medicine