April Gordon
Felton,DE
Summary
Results-focused customer service professional with strength in customer care and software . Proactive leader with strengths in communication and collaboration. Proficient in leveraging and knowledge to promote ideas . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
8
8
years of professional experience
Work History
Tax Professional
Tax -E
01.2019 - Current
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Finalized and processed paperwork with local, state and federal government authorities.
Phlebotomist
CSL Plasma
12.2023 - 08.2024
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and compliance.
- Maintained sterile environment by adhering to safety protocols and infection control procedures during sample collection.
- Processed lab requisitions accurately, ensuring timely delivery of specimens to appropriate testing departments.
- Assisted in training new staff on phlebotomy techniques and laboratory protocols, enhancing team efficiency and skill level.
Site Lead , Field OPS
Curative
05.2022 - 12.2022
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
- Supervised projects to uphold schedule requirements and quality demands.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Communicated professionally to explain COVID-19 screening procedures to staff members and visitors.
- Completed and distributed accurate and informative progress reports and project records to management.
- Working in the lab doing antigen testing
- Tracking logs
Testing Specialist
Curative.
11.2020 - 05.2022
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Trained staff, volunteers and assistants in policies and procedures.
- Gathered biological samples for laboratory tests.
Caregiver
Easter Seals Rehabilitation Center
12.2017 - 01.2020
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted patients with daily personal hygiene.
- Cooked appetizing and satisfying meals and snacks.
- Transported patients to medical, dental and personal care appointments.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
Education
High School Diploma -
Penn Foster Career School
Scranton, PACertification - Medical Aesthetics
National Laser Institute
Scottsdale, AZSkills
- Technology-based strategies
- Organizational skills
- Leadership
- Staff training and development
- Document control
- Organizational Management
- Tax compliance expertise
- Tax law interpretation
- Financial analysis
- Tax return preparation
- Patient care
- Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceCareer advancementPersonal development programsFlexible work hoursTimeline
Phlebotomist
CSL Plasma
12.2023 - 08.2024
Site Lead , Field OPS
Curative
05.2022 - 12.2022
Testing Specialist
Curative.
11.2020 - 05.2022
Tax Professional
Tax -E
01.2019 - Current
Caregiver
Easter Seals Rehabilitation Center
12.2017 - 01.2020
Certification - Medical Aesthetics
National Laser Institute
High School Diploma -
Penn Foster Career School
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