April Gore
Panama City,FL
Summary
I am very detail oriented, organized, and dedicated to my role and to I pride myself on supporting my team, my leaders, owners, guests, and vendors. I am always thorough and determined to see every task to it's completion and beyond. I openly communicate to be sure that everyone is informed and knowledgeable, comfortable with all decisions and actions as a team, and that all input and feedback is valued. I will be an asset and give my best effort to ensure that my contribution is driven toward creating and executing outstanding service and building trusting relationships. I am always open to constructive criticism and welcome new ideas as there will always be innovative changes in the market. I thrive on knowledge and growth and I look forward to any and all opportunities to move forward in order to stand out above the rest with a stellar reputation.
Overview
14
14
years of professional experience
Work History
Property Manager
Vacasa
Panama City, FL
02.2020 - Current
- Owner relations in all aspects ranging from personal requests, assisting in navigating the vacation rental management process and understanding their owner portal. Reaching out to owners regularly to offer unprompted assistance, answer any questions or concerns, share accomplishments or great reviews on their home, or to just share a photo of the view from their balcony and how beautiful it is in PCB that day. Assisting owners to understand their financials, coordinating vendors and deliveries for repairs and updates, conducting regular unit condition reports and providing recommendations to offer a more appealing vacation for guests. Monitoring reservation calendars and updating website listing information and verbiage/description, photos, amenities, etc. as needed.
- Handling guest complaints promptly and appropriately, calling in maintenance technicians, vendors, or providing additional services such as replacement items or repairing items myself and communicating the process with the owners to keep an open line of communication and building trust.
- Complete regular arrival and departure inspections to identify and resolve any unit condition items, guest damages, and to recommend upgrades to owners to prevent any negative reviews and improve guest scores.
- Inventory inspections and regular replenishment to give the guests the best overall experience possible.
- Interviewing, training, and mentoring new employees as the longest tenured manager ranging from training the front desk staff to Property Care Takers, Inspectors, maintenance technicians, and Operations Managers.
- Building relationships with vendors to encourage prioritized service and honest assessments.
- Building relationships with property HOA's and building staff to ensure a positive work environment.
- Encouraging a positive workplace and offering assistance in any way possible as well as adapting to change on a regular basis.
Property Manager
ResortQuest By Wyndham Vacation Rentals
Panama City, FL
07.2014 - 02.2020
- Building owner relationships, owner retention, and assisting owners in all aspects of the vacation rental process.
- Building trust with owners and coworkers by displaying my own work ethic and accountability, providing stellar service to owners and guests, and helping to create positive lifetime memories for vacationers.
- Unit condition and upkeep, assisting with financial projections, coordinating with vendors for deliveries, repairs, and updates, and providing all owners and guests with the best overall experience.
- Planning and executing owner appreciation parties, hosting guest and snowbird gatherings and events, and mentoring interns that are pursuing a hospitality career.
- Some of my greatest attributes were creating proactive SOP's that were previously not in place such as front desk checklists and procedures, minor maintenance plans, preventative maintenance procedures and checklists, housewares plans to keep homes stocked with the necessary amenities to prevent negative reviews and disrupting vacations for unnecessary issues.
- I took pride in encouraging a positive work environment by always displaying a positive attitude, listening and showing empathy, offering innovative solutions, and encouraging feedback and input from the team, owners, and guests for continued growth.
- ResortQuest had an amazing support system for the employees, owners, and guests. Satisfaction overall was always a priority, gratitude was expressed openly and often by leaders, recognition of employee accomplishments were celebrated amongst the teams, team leaders, and all levels throughout the company. Goals were strived for, appreciated, and rewarded. This was by far the best property management company that I have ever dedicated myself to, and the reason that I continue in property management to this day. It is a rewarding and pride driven career.
Property Manager
Waterstone At Jenks Apartments
Panama City, FL
03.2011 - 07.2014
- Renovations of vacant apartments and arranging vendors, maintenance teams, and housekeeping to turn units to a high standard for new tenants.
- Overseeing and managing the property condition and curb appeal, unit condition, amenities, services, and tenant satisfaction.
- Showing model homes and selling the quality of living.
- Drafting and signing contracts.
- Screening background checks and credit scores and evaluating rent per income ratio.
- Collecting monthly rent and utilities as stated per contract
- Keeping record of financials and managing deposits and reporting financial gain and payment status to the property owner.
- Keeping record of OSHA (Occupational Safety and Health Administration) standards and reporting
- Keeping record of CPA (Certified Pool Operator) testing and data for inspections
- Building relationships with tenants and encouraging renewal contracts.
Assistant Property Manager
The Reserve At Northshore
Panama City, FL
08.2009 - 06.2011
- Showing model units and selling a quality of living
- Verifying credit and background checks
- Drafting contracts and signing leases
- Entering work order requests
- Scheduling maintenance technicians or outside vendors
- Interviewing and hiring housekeeping and maintenance staff
- Timekeeping and reporting
- Processing invoices for vendor services
- Tenant satisfaction and problem resolution
- Organizing and executing resident appreciation functions, monthly contests, decorating and celebrating holidays and hosting resident gatherings
- Marketing
Education
High School Diploma -
Northridge High School
Dayton, OH06.1996
Skills
- Maintenance Knowledge- I have vast knowledge in all aspects of maintenance troubleshooting for resolution, ranging from HVAC, to plumbing, to electrical, and general maintenance issues I am able to train new and tenured employees with my experience in all fields
- I have built great relationships and trust with a wide variety of vendors that will prioritize my requests as a preferred client
- I have the ability to adapt to all personality types, listen to understand concerns, and resolve anything in a professional manner
- My character speaks for itself and I am adored by all owners, coworkers, and guests
Timeline
Property Manager
Vacasa
02.2020 - Current
Property Manager
ResortQuest By Wyndham Vacation Rentals
07.2014 - 02.2020
Property Manager
Waterstone At Jenks Apartments
03.2011 - 07.2014
Assistant Property Manager
The Reserve At Northshore
08.2009 - 06.2011
High School Diploma -
Northridge High School