April Gregory
Denton,TX
Summary
Customer service professional with a strong desire to learn and grow in new environments. Skilled in multitasking and managing customer relationships in high-volume settings. Experienced in cash handling and conflict resolution, with a consistent focus on delivering positive and efficient customer experiences.
Overview
5
5
years of professional experience
Work History
Crew Member & Sign Artist
Trader Joe's
11.2023 - Current
- Demonstrates strong multitasking abilities, handling multiple customers simultaneously without compromising quality or efficiency.
- Operates cash register and handles money with accuracy, ensuring correct transactions and maintaining cash drawer integrity.
- Addresses all guest needs, questions, and concerns to create an optimal customer experience with a smile and patience.
- maintains composure and positive attitude while handling long lines or high transaction volume hours with unwavering excellent customer service.
Barista Crew Leader
Fourteen Eighteen Coffeehouse
07.2022 - 07.2023
- Promoted a welcoming and inclusive atmosphere by greeting customers with a friendly demeanor, remembering names and orders, and always promptly addressing their needs.
- Handled customer complaints professionally, resolving issues quickly to ensure satisfaction and foster returning loyalty to the shop.
- Supervised daily crew operations to ensure efficient workflow and providing feedback on employee performance, developing trust and respect within the team.
- remained calm and organized during high-volume rush periods, managing multiple drink orders without error.
Bartender
The Fillmore Pub
05.2021 - 11.2023
- Cultivated strong customer relationships through attentive service and friendly conversation, personalized recommendations, and memorizing drink orders to promote loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Successfully multitasked the multiple customer orders from start to finish simultaneously during peak high-volume hours.
Education
High School Diploma -
Plano East Senior High
PlanoNo Degree -
Collin County Community College
Plano, TXSkills
- Customer service
- Clear communication
- Multitasking and organization
- Cash handling
- Time management
- Willingness to learn
Timeline
Crew Member & Sign Artist
Trader Joe's
11.2023 - Current
Barista Crew Leader
Fourteen Eighteen Coffeehouse
07.2022 - 07.2023
Bartender
The Fillmore Pub
05.2021 - 11.2023
High School Diploma -
Plano East Senior High
No Degree -
Collin County Community College
Personal Statement
Motivated by personal and family related vision history, I feel a strong commitment to helping patients receive accessible, high quality, eye care services.