April Gross
Howe,TX
Summary
Dynamic professional with a proven track record in healthcare and administrative roles, notably at Visionary Home Health Care. Excelled in care plan management and patient transportation, enhancing client well-being and operational efficiency. Skilled in medication administration and fostering team growth, achieving significant process improvements. Recognized for exceptional patient care and meticulous progress documentation.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Visionary Home Health Care
06.2022 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Substitute Teacher, K-12
Terrell ISD
03.2020 - 04.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Assisted students in mastering subject material and preparing for tests.
Deputy Clerk
Fannin County Clerk
10.2018 - 09.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
Insurance Claims Specialist
Accent/West
09.2013 - 10.2018
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Calculated adjustments, premiums and refunds.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Medical Collection Team Leader
West Asset Management
10.2004 - 09.2013
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Certified Clinical Medical Assistant - Medical Assisting/Current Student
Grayson County College
Denison, TX12.2024
Certified Phlebotomy Technician - Phlebotomy
Grayson County College
Denison, TX07.2024
Associate of Arts - Multidisciplinary Studies/ Nursing
Trinity Valley Community College
Athens, TX12.2021
Skills
- Care Plan Management
- Medication Administration
- Medication organization
- Progress Documentation
- Patient transportation
Timeline
Home Health Aide
Visionary Home Health Care
06.2022 - Current
Substitute Teacher, K-12
Terrell ISD
03.2020 - 04.2022
Deputy Clerk
Fannin County Clerk
10.2018 - 09.2019
Insurance Claims Specialist
Accent/West
09.2013 - 10.2018
Medical Collection Team Leader
West Asset Management
10.2004 - 09.2013
Certified Clinical Medical Assistant - Medical Assisting/Current Student
Grayson County College
Certified Phlebotomy Technician - Phlebotomy
Grayson County College
Associate of Arts - Multidisciplinary Studies/ Nursing
Trinity Valley Community College
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