Summary
Overview
Work History
Skills
Timeline
Generic
April Gross

April Gross

West Hills,CA

Summary

Management specialist with 20+ years of experience in various fields including entertainment, property, and small business. Have a proven track record of implementing excellent personal, communication, and organizational skills to lead teams, recruit personnel, and improve operational efficiencies. Team-oriented with superb communication skills, work ethic, and self-motivation. Strong negotiation skills, business acumen, and ability to work remotely.

Overview

34
34
years of professional experience

Work History

Entertainment Manager

Bartlett-Carter Talent Management
01.2015 - Current
  • Represents talent in all areas of the entertainment industry including feature films, television, commercials, voice-overs, and print
  • Partnerships with top casting directors and studios like Netflix, Amazon, etc... having meetings with upper executives.
  • Strong client retention and booking rate.
  • Managed a roster of close to 100 clients, taking calls, and email communications 10-12 hours a day.
  • Enhanced audience engagement by incorporating interactive elements and multimedia during live events.

Business Owner

Maid in USA, Home Cleaning Service
12.1990 - 08.2010
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
  • Expanded into new markets, conducting thorough analysis to ensure compatibility and potential for growth.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

Property Manager

Belwood Management Co.
06.2002 - 08.2007
  • Responsible for the daily operations of large apartment complexes
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Assign duties, responsibilities, and spans of authority to project personnel
  • Identify the need for initial or supplemental project resources
  • Direct or coordinate activities of project personnel
  • Vacancies and showing units to prospective renters.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.

Property Manager

Schiffman & Associates
07.1999 - 05.2002
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.

Property Manager

Roberts Company
06.1996 - 06.1999
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.

Skills

    Staff Training and Development

    Teamwork and Collaboration

    Customer Service

    Problem-Solving

    Attention to Detail

    Problem-solving abilities

    Multitasking

    Excellent Communication

    Organizational Skills

    Decision-Making

    Self Motivation

    Strong Communication Skills

Timeline

Entertainment Manager

Bartlett-Carter Talent Management
01.2015 - Current

Property Manager

Belwood Management Co.
06.2002 - 08.2007

Property Manager

Schiffman & Associates
07.1999 - 05.2002

Property Manager

Roberts Company
06.1996 - 06.1999

Business Owner

Maid in USA, Home Cleaning Service
12.1990 - 08.2010

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April Gross