April Grossman
The Bronx,NY
Summary
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
48
48
years of professional experience
Work History
Secretary
Signore & Sons Plumbing Corp.
Bronx, NY
07.2020 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated physical records accurately and compliant documentation.
- Provided onboarding and training for new support staff.
Patient Care Technician
Marks Home Care Agency
Bronx, NY
03.2019 - Current
- Helped patients complete activities of daily living.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
Substitute Teacher
Board Of Education
Brooklyn, NY
11.2012 - 12.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Office Manager
Crown Royal Realty
Bronx, NY
06.2016 - 01.2018
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Coordinated special projects and managed schedules.
- located properties for Agent on various Real Estate social media sites.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Sales Associate
Touch Of Sheets
Yonkers, NY
11.2011 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Prepared merchandise for sales floor by pricing or tagging.
Program Manager
Montefiore Medical Center - Women's Center
Bronx, NY
02.1989 - 10.2011
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and presented data using MS Excel spreadsheets and other MS Office tools.
- Administered $2,500,000 .00 budget and tracked expenses.
- Resolved problems and provided solutions to customers by communicating requirements to subordinates.
- Administered $100,000.00 budget and tracked expenses.
- Devised tools and benchmarks to improve team performance and monitor production.
- Implemented and led meetings, opening up dialog with area managers to discuss program subjects.
- Managed [Number] senior-level technical project managers in creating solutions for divisional customers.
- Verified that design, operation and IT systems complied with applicable regulations.
- Analyzed and interpreted impact of federal, state and local legislation on company's internal structure.
Secretary to the General Manager
Montefiore Medical Center - Rikers Island Division
Queens, NY
02.1989 - 08.1996
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Master of Arts -
Ashford University
San Diego, CA05.2013
Bachelor of Arts -
College of New Rochelle, The
New Rochelle, NY05.1999
Skills
- Document and File Management
- Computers and Technology
- Appointment Coordination
- Multitasking and Time Management
- Office Equipment Operation
- Strong Organizational Skills
- Ease with Computers and Technology
- Office Supplies and Inventory
Timeline
Secretary
Signore & Sons Plumbing Corp.
07.2020 - Current
Patient Care Technician
Marks Home Care Agency
03.2019 - Current
Office Manager
Crown Royal Realty
06.2016 - 01.2018
Substitute Teacher
Board Of Education
11.2012 - 12.2020
Sales Associate
Touch Of Sheets
11.2011 - 09.2014
Program Manager
Montefiore Medical Center - Women's Center
02.1989 - 10.2011
Secretary to the General Manager
Montefiore Medical Center - Rikers Island Division
02.1989 - 08.1996
Master of Arts -
Ashford University
Bachelor of Arts -
College of New Rochelle, The
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