Summary
Overview
Work History
Education
Skills
Timeline
Generic

APRIL GUIDRY

North Richland Hills

Summary

A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.

Overview

22
22
years of professional experience

Work History

Service Coordinator

Teazzers
09.2020 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Reduced time to complete service calls and expertly retained key customers.
  • Compiled detailed reports on completed projects for internal reviews as well as customer records purposes.
  • Provided remote technical support when needed, expediting issue resolution while minimizing technician travel time.
  • Optimized spare parts inventory management, resulting in reduced costs and faster response times for repairs.
  • Kept accurate records of service calls, spare parts inventory, and maintenance schedules for optimal organization.
  • Expedited invoice processing by ensuring timely submission and accurate record-keeping within accounting systems.

Executive Team Lead

Target
08.2019 - 09.2020
  • Company Overview: Served as an Executive Team Leader for a major retail company with an average store volume of over 45 million dollars per year
  • Managed sales and business development functions, including new product rollouts, customer relationship development and order fulfillment
  • Provide employees with the tools to maintain and increase service levels with both vendors and external customers
  • Work closely with other department managers to promote sales contests, clarify information and distribute reports
  • Served as an Executive Team Leader for a major retail company with an average store volume of over 45 million dollars per year

Merchandising/Operations Manager

Sam's Club
06.2016 - 08.2019
  • Company Overview: Responsible for executing company initiatives in multiple clubs throughout
  • Lead one of the first four new club $14 million prototype remodel; lead two additional remodels throughout the market
  • Co-leader of disaster response teams for Hurricane Harvey including reopening of nine clubs throughout South Texas
  • Lead special project team throughout the region/multi-state to identify issues in underperforming complex clubs in order to improve sales, member experience and associate engagement
  • Successfully graduated from Leadership Academy
  • Responsible for executing company initiatives in multiple clubs throughout

Grocery Consumable Assistant Manager

Sam's Club
02.2014 - 06.2016
  • Company Overview: Successfully managing grocery/merchandising areas of club to include 5 Grocery Compliance Merchandise supervisors and 35+ hourly associates with an overall managed sales volume Manager of $73 plus million
  • Provides targeted direction for hourly associates for execution of precision layouts, adoption of digital enhancements and special events/promotions
  • Consistently deliver on maintaining club standards resulting in increased overall sales and member experience


Fresh Assistant Manager

Sam's Club
10.2010 - 02.2014
  • Company Overview: Leader in workforce development for 50+ associates and 5 team leads including staffing, training and associate development
  • Responsible for growth in meat, deli, bakery, produce, café and freezer cooler areas by managing expenses and driving sales
  • Facilitated monthly cost inventory for meat, bakery, café departments and Fresh Assistant Manager weekly inventory audits for produce department
  • Maintaining food safety and sanitation, compliance and safety according to OSHA and company standards
  • Resolving complicated associates matters in a timely manner
  • Collaborated with external food area experts to ensure all specifications and process are in place and executed


Restaurant General Manager

Pizza Hut
07.2003 - 08.2010
  • Company Overview: Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example
  • Managed a staff of 50 employees to ensure a fast and friendly environment with excellent customer service
  • Performed accurate weekly inventories of supplies and equipment, including food and beverage
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest

Education

University of Louisiana At Lafayette
Lafayette, LA

High School Diploma -

Port Barre High School
Port Barre, LA
05-1999

Skills

  • Clear Verbal Communication Skills
  • Efficient Record Management
  • Organized Note Management
  • Collaborative Team Management

    • Strong Attention to Detail

  • Effective Time Management
  • Analytical Problem-Solving
  • Effective Multitasking
  • Strong Organizational Abilities
  • Building Collaborative Relationships

Timeline

Service Coordinator

Teazzers
09.2020 - Current

Executive Team Lead

Target
08.2019 - 09.2020

Merchandising/Operations Manager

Sam's Club
06.2016 - 08.2019

Grocery Consumable Assistant Manager

Sam's Club
02.2014 - 06.2016

Fresh Assistant Manager

Sam's Club
10.2010 - 02.2014

Restaurant General Manager

Pizza Hut
07.2003 - 08.2010

University of Louisiana At Lafayette

High School Diploma -

Port Barre High School

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APRIL GUIDRY