APRIL HADUCA
Kapolei,USA
Summary
Compassionate Hemodialysis Technician known for high productivity and efficiency in task completion. Possess specialized skills in vascular access care, dialyzer setup, and patient monitoring. Excel at communication, empathy, and teamwork to ensure optimal patient comfort and safety during treatments.
Overview
9
9
years of professional experience
Work History
Hemodialysis Technician
Us Renal Care
Kapolei, HI
06.2024 - Current
- Performed patient assessment and monitored vital signs during dialysis treatments.
- Operated hemodialysis machine to provide dialysis treatment for patients with kidney failure.
- Conducted dialysate preparation, machine setup, and other related duties for hemodialysis treatments.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Primed the dialyzer with saline or heparinized solutions, and followed patient-specific orders from the physician when preparing the dialysate.
- Administered medications such as saline, heparin, and lidocaine, prescribed by a physician, to patients undergoing treatment.
- Provided patient education on topics such as diet, fluid restrictions, and lifestyle changes.
- Monitored patient reactions during the dialysis process and reported any changes to the physician or nurse supervisor.
- Ensured that all equipment was functioning properly before each procedure.
- Maintained accurate records of patient care, treatments, and progress notes in accordance with HIPAA regulations.
- Assisted nursing staff in providing direct patient care services including wound dressing changes and catheter insertions and removals when necessary.
- Collaborated with physicians to develop individualized plans of care for each patient based on their specific needs.
- Educated patients and families on home dialysis options and provided support throughout the entire process.
- Reported any malfunctions or irregularities in equipment to appropriate personnel immediately.
- Evaluated laboratory values to determine if they were within normal limits prior to initiating treatment.
- Adhered to safety protocols while performing procedures according to established standards.
- Performed routine maintenance on machines such as cleaning external surfaces, replacing filters.
- Responded promptly to emergency situations involving patients undergoing dialysis treatments.
- Participated in team meetings regarding patient care issues or concerns.
- Provided emotional support to family members of patients undergoing dialysis treatments.
- Took vital signs every thirty minutes and charted/documented in the patient's electronic chart.
- Implemented infection control measures per facility policies when dealing with contaminated items or hazardous materials.
- Recorded pre-dialysis and post-dialysis weight and vital signs to input into electronic medical records.
- Discussed procedure with patient to explain each step and answer questions.
- Analyzed registered venous arterial pressures to meet established limits.
- Assembled dialyzer tubing to attach to hemodialysis machine.
- Cleaned fistula, graft and catheter with antiseptic solution.
- Transported patients to dialysis room in preparation for treatment.
- Connected hemodialysis machine to access site to start blood circulation with dialyzer.
- Primed dialyzer with saline solution to prepare for usage.
- Performed routine maintenance on dialysis equipment to ensure optimal functionality.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Communicated with management or other staff to resolve problems.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Cleaned medical equipment before and after each patient treatment.
Administration Assistant
US Renal Care Dialysis Center
Kapolei, HI
11.2020 - 06.2024
- Built connections with over 300 patients, ages 10 to 90 years old.
- Organized and maintained files, including electronic records.
- Managed daily calendars for multiple staff members.
- Answered incoming calls in a professional manner.
- Provided administrative support to management team.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Greeted visitors in a courteous manner and provided assistance when necessary.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Processed financial documents, contracts, expense reports and invoices.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Prepare, refrigerate, and spin labs to be drawn and sent out for monthly, quarterly, and annual labs.
- Fax, copy, and scan important documents.
- Prepare admission and discharge paperwork for patients, nurses, the general facility administrator, social worker, etc. Filed and inputted into the database.
- Floated to different dialysis clinics when coverage was needed.
- Greeted and screened patients for Covid-19, issued temporary passes, input data into the database promptly, and directed patients to the waiting room.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Created agendas using Excel, Microsoft Word, Microsoft Outlook, meeting notes, and other documents to enhance the collaborative process.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
Guest Relations Lead
Ho'ala Salon & Spa
Kapolei, HI
05.2018 - 01.2022
- Creating appointments over the phone / walk-in
- Checking In/Out and cashing out clients
- Training new employees
- Time managing other employees work schedules
- Oversaw and optimized performance and services in the guest lounge spaces
- Reviewed guest paperwork and resolved problems promptly
- Monitored staff for guest services competency and efficiency in responding to individual needs
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy to general manager
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees
- Created and optimized employee schedules to secure proper coverage for all shifts
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Worked with General managers at different locations and our owner to meet all incoming guest needs, smooth check-in processes and maximize satisfaction
- Delivered key administrative support to coworkers, taking on additional tasks during peak times
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Managed customer complaints and rectified issues to complete satisfaction
Hostess /Head Food Runner
Chili's Grill & Bar
Kapolei, HI
04.2016 - 03.2018
- Greeted customers.
- I interacted with and welcomed the customers.
- Answer the phone, and memorize orders.
- Prepared food and drinks for customers.
- Present cleanliness and a clean environment.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Tracked seated guests and available seating using our system.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Scheduled reservations, and notified servers and managers of large groups to prepare seating in advance.
- Escorted guests to the seating area and highlighted the daily specials to promote a positive experience.
- Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Arranged place settings with silverware, tableware, and a clean environment.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection.
- Collaborated with other hosts on duty to move tables and adjust seating to accommodate customers.
- Greeted guests and gathered information to seat groups or place them on the waitlist.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- I answered the telephone to provide dining information and take party reservations.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Monitored the dining area to assess server capacity and estimate wait times.
- Communicated with the kitchen staff about cook times to foster customer satisfaction.
- Assisted kitchen staff with food counts by determining the number of items required for complete service.
- Supervised the activities of the dining room staff to maintain service levels and support guest needs.
Education
High School Diploma -
Kapolei High School
Kapolei, HIExploratory Health Sciences -
Leeward Community College
Pearl City, HISkills
- Customer service
- Great at multitasking
- Direct patient care
- Infection control standards
- Team collaboration
- Safety monitoring
- Responsible
- Initiative
- Communication
- Inventory management
- Project organization
- Problem resolution
- Communication skills
- Planning and coordination
- Guest and patient complaint resolution
- Relationship development
- Organization
- Team building
- Administrative support
- Medical terminology
- Anatomy and physiology
- HIPAA
- Dialysis treatment
- Biohazardous waste disposal
- Advanced nephrology proficiency
- Dialysis equipment operation
- Patient data management
- Emergency response
- Condition assessment
- Advanced nephrology knowledge
- Treatment documentation
- Hemodialysis treatment
- Patient education
- Patient care
- Patient relations
- Patient relationship management
References
- Joyce Montalban, Acute Kidney Care Nurse, Us Renal Care Ewa Beach & West Oahu (808)636-0543
- Ana-liza Charles, Patient Financial Services Advisor, Us Renal Care Ewa Beach & West Oahu (808)348-4508
- Catherine Agustin, Patient Care Technician (Preceptor), Us Renal Care West Oahu (808)861-1500
- Melvin Umil, Facility Administrator, Us Renal Care Ewa Beach (808)389-2057
- Ashley Sitarek, Social Worker, Ewa Beach Dialysis (808) 258-2426
- Patti Bates, Social Worker, Pearlridge Dialysis, (808)282-6605
- Jessica Collier, General Manager, Ho'ala Salon and Spa Ala Moana, +1(843)425-6436, Jessicahoala@gmail.com
Timeline
Hemodialysis Technician
Us Renal Care
06.2024 - Current
Administration Assistant
US Renal Care Dialysis Center
11.2020 - 06.2024
Guest Relations Lead
Ho'ala Salon & Spa
05.2018 - 01.2022
Hostess /Head Food Runner
Chili's Grill & Bar
04.2016 - 03.2018
High School Diploma -
Kapolei High School
Exploratory Health Sciences -
Leeward Community College