Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Haigler

Summary

Service leader with extensive experience in management and team building, specializing in recruitment and staff development. Proven ability to train, solve problems, and plan effectively to enhance business operations. Organized and proactive retail professional with strong communication skills and a positive approach to challenges.

Overview

10
10
years of professional experience

Work History

Health Care Recruiter

Cape Fear Valley Medical Center
Fayetteville, NC
11.2023 - Current
  • Sourced qualified candidates for healthcare positions using targeted recruiting strategies.
  • Reviewed resumes, conducted reference checks, and verified credentials for potential hires.
  • Coached management in areas of recruitment and hiring to improve organizational productivity.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Utilized various sourcing techniques including social media, job boards, and professional networks to attract top talent.
  • Analyzed employment-related data and prepared reports.
  • Conferred with management to develop or implement personnel policies or procedures.

Recruiter III

Wilson HCG
Raleigh (Remote), NC
01.2022 - 07.2023
  • Utilize multi-channel sourcing strategies to source and qualify online applicants effectively, job board resumes and employee referrals for open requisitions
  • Work closely with Personify Talent Advisor(s) to accurately scope and prioritize each requisition
  • Understand and communicate the client UVP (unique value proposition) and EVP (Employee Value proposition) to prospective applicants
  • Pre-screen candidates by conducting thorough initial interviews
  • Successfully communicate candidate short list highlighting candidate experience, compensation requirements and motivation for change
  • Manage all candidates through client owned Applicant Tracking System
  • Route candidates who meet the qualifications and express interest to the Talent Advisor via the client owned Applicant Tracking System for consideration
  • Properly disposition candidates and log interview and current status in real time
  • Recruiter and Client Services to ensure interview scheduling, pre-employment testing and recruiting related correspondence is done promptly
  • Manage salary expectations and pre-close candidate on compensation, benefits, and relocation
  • Utilize metrics to complete reports promptly
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Facilitated job application processes for qualified candidates.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Developed recruitment strategies for nursing positions across multiple healthcare facilities.
  • Screened resumes to identify qualified nursing candidates for various roles.
  • Organized job fairs and recruitment events to attract potential nursing candidates.
  • Provided training and support to new recruiters on best practices in talent acquisition.
  • Advised management on best practices for interviewing techniques.
  • Built relationships with nursing schools to create a pipeline of qualified candidates.
  • Reviewed resumes and applications to identify qualified candidates.
  • Developed and implemented strategies to source, recruit, and hire qualified nurses.
  • Managed the onboarding process for new hires including orientation, paperwork, and training.
  • Monitored trends in the nursing industry to ensure competitive practices.
  • Attended career fairs, open houses, and other recruiting events as needed.

ETL (Assistant Manager), Front End

Target
Knightdale, NC
10.2018 - 01.2022
  • Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
  • Skills in guest engagement; problem solving and resolution
  • Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
  • Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
  • Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
  • Skilled in recruiting, selecting and talent management of hourly team members
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
  • Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
  • Anticipate staffing needs, talent plan and recruit – both long and short term
  • Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
  • Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
  • Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
  • Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
  • Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
  • Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
  • Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
  • Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
  • Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: check lanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with Oracle,Workday
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.

Operations Manager

Buy Buy Baby
Durham, NC
01.2016 - 01.2019
  • Manage multiple teams to achieve sales, customer service goals, and the implementation of new initiatives for the store
  • Oversee scheduling for store associates and manages the execution of store plans and priorities
  • Troubleshoot and resolve complex operational issues independently
  • Manage and approve merchandise processing and procedures
  • Provide advanced guidance to junior members of management team on operations and employee issues
  • Perform hiring, disciplinary, training, performance management, employee relations and termination activities in collaboration with manager and participates in Human Resources investigations as required
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Education

High School Diploma -

Seventy-First High School
Fayetteville, NC
12.2005

Skills

  • Recruitment
  • Salary Negotiation
  • Community Networking
  • Microsoft Office Expertise
  • Partnership Development
  • Relocation Package Development
  • Talent Management
  • Pre-Employment Screening
  • Operations Management
  • Business Development
  • Creating Marketing Plans
  • Process and Procedure Development
  • Creating Store Processes
  • Operations Oversight
  • Performance management
  • Team building

Timeline

Health Care Recruiter

Cape Fear Valley Medical Center
11.2023 - Current

Recruiter III

Wilson HCG
01.2022 - 07.2023

ETL (Assistant Manager), Front End

Target
10.2018 - 01.2022

Operations Manager

Buy Buy Baby
01.2016 - 01.2019

High School Diploma -

Seventy-First High School

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