April Hall
WIC Director
Nashville,TN
Summary
Productive Administrative Executive with five-year track record in data management, customer relations and complex problem-solving. Oversees WIC operations and handles all administrative needs with efficiency and professionalism. Advanced skills in Microsoft Office. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
WIC Director
State Of TN Department Of Health
Nashville, TN
07.2019 - Current
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Managed daily operations while overseeing seventeen multiple locations to foster increased productivity.
- Partook in creation of exciting merchandise displays to catch attention of store customers.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with over 10 customers to build connections and nurture relationships by attending more than four outreach events at probation DRC office.
Unit Manager
State Of Tennessee Dept. Of Correction (TPFW)
Nashville, TN
12.2018 - 07.2019
- Facilitated interdepartmental collaboration through effective communication and coordination of over 200 hundred inmate care plans.
- Enhanced inmate care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Addressed clinical issues promptly to reduce risks associated with inmate medical care or operational inefficiencies in unit.
- Maintained accurate documentation of inmate activities, staff schedules, and unit metrics for transparency and efficient reporting.
- Handled complaints from inmates, staff, families and immediately took steps for quick resolution and to prevent reoccurrence.
- Promoted culture of safety within unit by enforcing strict adherence to TDOC policy, protocols, guidelines, control movement measures.
Compliance Manager
State Of Tennessee Dept. Of Correction SPND
Nashville, TN
08.2018 - 12.2018
- Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
- Conducted thorough 4 quarterly internal self-audits to ensure adherence to regulatory standards and best practices.
- Reviewed business contracts for compliance with regulatory requirements, minimizing legal exposure and ensuring all commitments were met.
- Designed effective risk assessment strategies that helped identify areas where additional attention was needed to maintain full regulatory compliance.
Probation/Parole Officer 2*
State Of Tennessee Dept. Of Correction Blanton
Nashville, TN
02.2016 - 09.2017
- Connected over 200 offenders with appropriate social service providers based on individual needs assessments.
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions.
- Assisted offenders in finding employment opportunities and housing options upon release, fostering self-sufficiency and economic stability.
- Reduced recidivism rates by providing offenders with resources, guidance, and support to successfully reintegrate into society.
- Provided ongoing guidance and mentorship to parolees, contributing to their long-term success and reduced likelihood of recidivism.
- Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
- Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
- Enhanced public safety by effectively supervising and monitoring caseloads of two hundred probationers/parolees'' activities and compliance with court-ordered conditions.
- Testified in court proceedings as expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
- Provided crisis intervention services to parolees and their families, contributing to stable home environment during reentry process.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
Grievance Corporal RMSI
State Of Tennessee Dept. Of Correction RMSI
Nashville, TN
10.2014 - 02.2016
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Proved successful working within tight deadlines and fast-paced environment.
- Managed time efficiently in order to complete all tasks within grievance deadlines deadlines for over 800 inmates.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Applied effective time management techniques to meet tight deadlines including six steps for grievance process.
- Proven ability to develop and implement creative solutions to complex problems
Mailroom/Property Correctional Corporal CBCX
State Of Tennessee Dept. Of Correction CBCX
Nashville, TN
07.2011 - 09.2014
- Ensured inmates in compliance with property protocol (6x6 cubic sq. ft) keeping ACA standards of Inmate Property/Mail at 100%.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Contributed to positive community relations by participating in outreach events that showcased facility''s commitment to public safety initiatives.
- Streamlined record-keeping processes through meticulous documentation efforts, resulting in increased efficiency within administrative tasks related to inmate management.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Served as liaison between inmates and their families or legal representatives, fostering open communication channels while adhering to confidentiality guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
Correctional Officer
Charles Bass Correctional Complex
Nashville, TN
10.2008 - 07.2011
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Patrolled facility and served as general security presence and visible deterrent to crime and rule infractions.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Assisted in restraining violent and unruly inmates.
- Collaborated with fellow officers to maintain secure environment for staff, visitors, and inmates
- Assisted in training of new correctional officers, providing guidance on best practices and procedures
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout process.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout prison complex regularly.
- Demonstrated cultural sensitivity when interacting with diverse populations within correctional setting, promoting inclusive environment for all individuals present.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities
- Observed and supervised over 200 inmates throughout visits, meal time, recreation, phone calls, and showers.
Education
Bachelors of Science - Criminal Justice
Bethel University
McKenzie, TN 12.2011 - 08.2015
High School Diploma -
Kirby High School
Memphis, TN 08.1993 - 05.1997
Skills
Microsoft Office proficiencyundefined
Accomplishments
- Achieved Program Outreach by introducing WIC One-Pagers to DMV TV monitors across the state.
- Collaborated with team of eight in the development of WIC One-Pager.
- Training/Scheduling, Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
- Research/Reporting, Maintained status reports to provide management with updated information of TNWIC records. Provided required monthly and quarterly reports listing figures of clinic's processing standards and records.
- Administration, Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
- Data Organization/Multitasking, Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Improved office organization by compiling quarterly PPTs, organizational charts and company data reports using advanced Microsoft Excel functions.
References
References available upon request
Timeline
WIC Director
State Of TN Department Of Health
07.2019 - Current
Unit Manager
State Of Tennessee Dept. Of Correction (TPFW)
12.2018 - 07.2019
Compliance Manager
State Of Tennessee Dept. Of Correction SPND
08.2018 - 12.2018
Probation/Parole Officer 2*
State Of Tennessee Dept. Of Correction Blanton
02.2016 - 09.2017
Grievance Corporal RMSI
State Of Tennessee Dept. Of Correction RMSI
10.2014 - 02.2016
Bachelors of Science - Criminal Justice
Bethel University
12.2011 - 08.2015
Mailroom/Property Correctional Corporal CBCX
State Of Tennessee Dept. Of Correction CBCX
07.2011 - 09.2014
Correctional Officer
Charles Bass Correctional Complex
10.2008 - 07.2011
High School Diploma -
Kirby High School
08.1993 - 05.1997
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