Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Hall

Brooklyn

Summary

Dynamic Kitchen Manager at Vip Services with a proven track record in food safety and inventory management. Expert in enhancing team performance and customer satisfaction through effective supervision and strategic planning. Recognized for consistently exceeding health department standards while fostering a motivated and organized work environment.

Overview

14
14
years of professional experience

Work History

Kitchen Manager

Vip Services
10.2024 - Current
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Motivated staff to perform at peak efficiency and quality.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.

Document Management Specialist

Prime Home Health
11.2021 - 10.2024
  • Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
  • Converted documents from one application to another.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Improved document organization by implementing a comprehensive filing system for easy retrieval and access.
  • Enhanced collaboration among team members, ensuring timely completion of projects through effective communication and coordination.
  • Developed training materials and conducted workshops to educate staff on best practices for document management.
  • Served as the primary point of contact for any concerns or issues related to the organization''s document management system, providing timely resolutions and guidance to maintain optimal functionality.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Managed and motivated employees to be productive and engaged in work.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Customer Service Manager

Spectrum
09.2020 - 01.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Pioneered mentorship program to expedite onboarding process for new hires.

Appointment Coordinator

Corporate Transportation, Inc
09.2011 - 10.2019
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
  • Collaborated with team members to improve overall productivity and communication within the office.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
  • Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties or assisting with event planning.

Education

Associate of Science - Occupational Therapy

Kingsborough Community College
Brooklyn, NY
05-2027

Skills

  • Multitasking and organization
  • Customer service
  • Food safety
  • Inventory management
  • Inventory control
  • Ordering supplies
  • Vendor relations
  • Event planning support
  • Employee supervision

Timeline

Kitchen Manager

Vip Services
10.2024 - Current

Document Management Specialist

Prime Home Health
11.2021 - 10.2024

Customer Service Manager

Spectrum
09.2020 - 01.2021

Appointment Coordinator

Corporate Transportation, Inc
09.2011 - 10.2019

Associate of Science - Occupational Therapy

Kingsborough Community College

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April Hall