Summary
Overview
Work History
Education
Skills
Timeline
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April Hambaugh

Lakeland, FL,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Stay At Home Parent

Self-employeed
08.2014 - Current
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Head Hostes

Aramark
07.2008 - 01.2014
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Accounting Clerk

TransWorld Network
01.2005 - 01.2012
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Interacted with customers to resolve billing disputes and respond to inquiries.
  • Monitored outstanding invoices and performed collections duties.
  • Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
  • Increased customer satisfaction by resolving billing inquiries and disputes promptly.
  • Responded to customer concerns and questions on daily basis.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Negotiated payment plans with customers to prevent accounts from entering collections.
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.

Education

Associate of Arts - Business Administration And Management

Florida Metropolitain University
Tampa

Skills

  • Exceptional communication
  • Check payment processing
  • Interactive communication skills
  • Customer service expertise
  • Problem-solving abilities
  • Adaptability
  • Positive and professional
  • Strong interpersonal skills
  • Microsoft Excel
  • Credit adjustments
  • Typing proficiency
  • Adaptive team player

Timeline

Stay At Home Parent

Self-employeed
08.2014 - Current

Head Hostes

Aramark
07.2008 - 01.2014

Accounting Clerk

TransWorld Network
01.2005 - 01.2012

Associate of Arts - Business Administration And Management

Florida Metropolitain University

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April Hambaugh