Summary
Overview
Work History
Education
Skills
Timeline
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April Hamilton-Smith

Memphis,TN

Summary

Dynamic team leader with a proven track record at Walmart, excelling in team motivation and problem-solving. Successfully empowered diverse teams through targeted coaching, enhancing performance and morale. Skilled in staff training and operational oversight, fostering collaboration and achieving significant improvements in service quality and customer satisfaction.

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

24
24
years of professional experience

Work History

Team Leader

Walmart
07.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Assisted in recruitment to build team of top performers.
  • Frequently inspected production area to verify proper equipment operations.
  • Monthly cost inventory tracking profit and loss in departments.
  • Building trusting relationships with associates to monitor and build morale among everyone. Emphasized team work ,respect for the individual, and demonstrated the core values of the company.

Restaurant Owner

Sauced By WillSmith
06.2018 - 10.2024
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Recruited, hired, and trained talented staff to fill vacancies for more effective customer experience.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Effectively managed over 20 plus staff employees
  • Established a partnership with the Fedex Forum and was able to contract a food stand during the Memphis Grizzles games, University of Memphis, Concerts, and other events that were at the Fedex Forum.
  • Established strong vendor relationships with Sysco, Coke, and others for the consistent sourcing of fresh ingredients.
  • Built and designed our point of sales software for the registers, also designed menus for Uber Eats and Door Dash.

Assistant Manager

Walmart
01.2001 - 04.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks. While focusing on keeping morale at a high standard level.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect. Displaying and exercising the core values of the company.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Education

High School Diploma -

Hamilton High School
Memphis, TN
06-1999

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring

Timeline

Team Leader

Walmart
07.2024 - Current

Restaurant Owner

Sauced By WillSmith
06.2018 - 10.2024

Assistant Manager

Walmart
01.2001 - 04.2018

High School Diploma -

Hamilton High School

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