April Hammond
Millsboro,DE
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Energetic treatment coordinator with specialties in insurance, scheduling and maintaining the front desk area. Friendly and ethical to quickly and effectively solve challenges. Experience working in a dental practice of several dentists and several employees.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Dental Associates of Delaware
Millsboro, Delaware
02.2025 - Current
- Coordinated patient treatment plans and schedules with the dentist.
- Communicated effectively with patients regarding treatment options and procedures.
- Managed patient records and ensured compliance with privacy regulations.
- Collaborated with insurance companies to verify coverage and benefits.
- Educated patients on post-treatment care and follow-up appointments.
- Maintained up-to-date knowledge of treatment advancements in the field.
- Provided education and resources to help patients understand their treatment options.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Created customized treatment plans for patients based on individual needs.
- Resolved any issues related to payment discrepancies or denials in a timely manner.
PSR
Tidalhealth Primary Care
04.2023 - 02.2025
- Answer incoming calls and make outbound phone calls, gathering information to route appropriately
- Schedule new patient as well as follow up appointments
- Manage electronic worklists
- Reviews in-basket messages and pool request, responds and escalates as needed
- Verify demographic and financial information in the practice management systems at each encounter, changing information as needed
- Work on reschedule work queue
- Reviews all upcoming appointments to verify that insurance information is in the practice management system
DENTAL ASSISTANT/ OFFICE MANAGER
Gregory S Russell
Berlin, MD
09.2014 - 04.2023
- Assisted in Root canal and Surgery Procedures
- Answering phones, Billing, Insurance
- Train all new employees
- Reviewed post-op instructions with all patients after surgeries as well as RCT
- Made follow up calls with patients 24 to 48 hours post RCT as well as surgery
- CRISP Patient A H
- Pin RX for dentist to prescribe
- Call in RX to pharmacy
- Checked patients' vitals
- Verified patients' medical history, previous surgeries as well as any current allergies and current medications taken
- Berlin, MD
SURGICAL ASSISTANT
Annapolis Periodontics
Annapolis, MD
04.2014 - 08.2014
- Assisted in all aspects of surgeries and post-op care
- Assisted and set-up for periodontal surgeries including osseous, soft tissue grafts, implants, crown lengthening, sinus lift and frenectomy
- New patient exams charting, photos FMX, CT scan
- Answering phones, taking NP appointments, pulling charts
- Taking impressions for bite guards and stents
- Made follow up calls to check on patients' post-surgery
- Reviewed post op instructions after surgery
- Assisted with Nitrous Oxide
- Checked patient's vitals
- Verified patients' medical history, previous surgeries as well as any current allergies and current medications taken
- Annapolis, MD
LEAD DENTAL ASSISTANT/ FRONT DESK
Piney Orchard Dental
Odenton, MD
05.2011 - 04.2014
- Assist dentist with all dental procedures and periodontal charting
- Prepare patient for examination and treatments processes
- Maintain and set up dental equipment and instruments
- Formulate preliminary impressions
- Maintained adequate supply levels; Responsible for ordering all dental supplies and equipment
- Assist office manager with patient scheduling, billing and insurance claims, verify insurance, 6 months recall and entering payment
- Sufficient in taking digital x-rays
- Trained new front desk and dental assistant employees
- Ensure that all OSHA policies and procedures are followed thoroughly
- Proficient in taking, pouring and trimming study models
- Proficient in assisting with dental implant placement
- Highly knowledgeable with all high-tech dental equipment
- Responsible for charting and treatment planning
- Sufficient in making temporary crowns
- Created new hire training material for Front Desk
- Created new hire ordering material to successfully order
- Created a spread sheet with ordering supplies to compare vendor prices
- Created new hire material for Dental Assistant
- Odenton, MD
STERILIZATION TECH
Dr. Collins Pediatric Dentistry
Annapolis, MD
01.2011 - 03.2011
- Disinfect/Sterilize all the instruments after use
- Prepare rooms for sealants, composites, extractions, hygiene and toddler screenings clean rooms after use
- Pull charts and file charts
- Annapolis, MD
SALES SUPPORT
J C Penney
Glen Burnie, MD
09.2010 - 01.2011
- Maintain the clearance racks
- Assist the customers
- Marked down clothes
- Glen Burnie, MD
CASHIER
Pizza City
Pasadena, MD
02.2004 - 08.2010
- Prepared customers' orders
- Trained new employees
- Assisted with store closing
- Accounted for receipt of money
- Pasadena, MD
TEACHER
Kindercare
Arnold, MD
09.2006 - 12.2007
- Prepare materials and classrooms for class activities
- Serve meals and snacks in accordance with nutritional guidelines
- Teach basic cognitive skills to enhance learning
- Arnold, MD
Education
High School Diploma -
North County High School
Glen Burnie, MD06.2006
Maryland Expanded Functions; Maryland Orthodontics Expanded Functions -
MSDA
Columbia, MDDental Assisting and Radiology -
AACC
Arnold, MDSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem solving
- Organizational skills
- Office administration
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Patient care excellence
- Time management
- Dependable and responsible
- Treatment planning
- Post-treatment education
- Customer relationship management
- Team collaboration
- Conflict resolution
Certification
CPR Certification, 03/2023
References
- Greogry S Russell DMD PA, (410) 208-3333
- Trevor Greene DDS, (443) 406-6884
- Frances Pfeifer, (301) 717-3137
Timeline
Treatment Coordinator
Dental Associates of Delaware
02.2025 - Current
PSR
Tidalhealth Primary Care
04.2023 - 02.2025
DENTAL ASSISTANT/ OFFICE MANAGER
Gregory S Russell
09.2014 - 04.2023
SURGICAL ASSISTANT
Annapolis Periodontics
04.2014 - 08.2014
LEAD DENTAL ASSISTANT/ FRONT DESK
Piney Orchard Dental
05.2011 - 04.2014
STERILIZATION TECH
Dr. Collins Pediatric Dentistry
01.2011 - 03.2011
SALES SUPPORT
J C Penney
09.2010 - 01.2011
TEACHER
Kindercare
09.2006 - 12.2007
CASHIER
Pizza City
02.2004 - 08.2010
High School Diploma -
North County High School
Maryland Expanded Functions; Maryland Orthodontics Expanded Functions -
MSDA
Dental Assisting and Radiology -
AACC