April Hansen
Rhinelander,WI
Summary
Innovative leader with a strong background in customer service and team emphasis. Known for exceptional interpersonal communication and conflict resolution skills, aimed at creating a positive work culture and achieving high satisfaction ratings.
Overview
16
16
years of professional experience
Work History
Assitant Director
Edward U. Demmer Memorial Library
Three Lakes, WI
05.2018 - Current
- Developed and implemented strategic programs enhancing community engagement and library services as part of my programming role.
- Collaborated with local organizations to create partnerships that expanded outreach initiatives.
- Assisted with the recruitment, hiring, and onboarding process for new employees to maintain a high-quality staff and upbeat work culture.
- Resolved patron complaints and concerns with empathy, resulting in loyalty and trust in the library.
Manager
Coffee Beans Ect.
Rhinelander, WI
05.2010 - 05.2018
- Implemented customer service initiatives that increased satisfaction ratings and loyalty.
- Streamlined inventory management processes, enhancing product availability and reducing waste.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Science - Library And Information Science
Chippewa Valley Technical College
Eau Claire, WI05-2021
Skills
- Business administration
- Regulatory compliance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Creative direction
- Media relations
- Google drive
- Workforce planning
- Problem-solving
- Interpersonal communication
Timeline
Assitant Director
Edward U. Demmer Memorial Library
05.2018 - Current
Manager
Coffee Beans Ect.
05.2010 - 05.2018
Associate of Science - Library And Information Science
Chippewa Valley Technical College