April Hardecki
Senior Clinical Applications Specialist
Bloomfield Township,MI
Summary
Driven professional with a proven track record of increasing product adoption, enhancing customer experience, and supporting commercial growth. Recognized as Alcon's 2025 Clinical Applications Specialist of the Year, with experience leading national initiatives, developing educational programs, and translating customer insights into strategic business outcomes. Eager to leverage a unique blend of clinical expertise, business insight, and leadership to drive brand growth and market success as a Brand Manager at Alcon.
Overview
4
4
Certificates
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Clinical Applications Specialist
Alcon Vision, LLC
Lake Forest, CA
03.2023 - Current
- Collaborate with Global Operations, In-House training team, and R&D teams to investigate complex LenSx, DML, and NGENUITY cases, and develop educational content delivered nationally to CAS organization.
- Selected by Sales leadership to lead high-profile customer installations and technology adoption initiatives, helping secure a large private equity-backed organization's purchase of multiple LenSx, DML, and NGENUITY Systems.
- Serve as strategic liaison between Sales, Clinical Applications, and Field Service teams, to increase product utilization, strengthen customer relationships, and support business growth.
- Represent CAS on a national Communications Focus Group, leveraging field insights to shape the messaging and drive organizational alignment.
- Serve as LenSx Mentor, onboarding and coaching CAS through their on-the-job training (OJT) journey, sharing product expertise, evaluating competency, and providing final certification sign-off for independent field support.
- Co-created the National SpotLIGHT Interview Series, strengthening communication and engagement across the organization.
- Led the New Hire Collaborative, enhancing onboarding effectiveness, accelerating field readiness, and improving engagement.
- Designed and implemented a professional growth and development framework for experienced CAS, creating scalable learning resources and clear advancement pathways across the organization.
Certified Ophthalmic Technician/Surgical Assistant
Henry Ford Health
Southfield, MI
09.2022 - Current
- Coordinated with pharmaceutical representatives to manage authorizations, patient education materials, schedule in office staff education, and relay information on promotional programs to patients.
- Increased clinic and OR efficiency by creating standardized training documents enabling a 25% increase in patient capacity.
- Assisted and supported oculoplastic surgeon as first assist, scrub, coordinator, scribe, and technician.
Certified Ophthalmic / Contact Lens Technician
Clavenna Vision Institute
Birmingham, MI
12.2018 - 09.2022
- Developed vendor partnerships that increased annual contact lens revenue by $7,000+ while improving inventory management and customer satisfaction.
- Partnered with industry representatives to launch new products and promotional initiatives within the practice.
- Led product education and training programs to drive staff awareness and adoption of new offerings.
- Managed marketing and educational materials aligned with surgeon preferences and practice goals.
- Performed pre- and post-exam testing and supported complex contact lens fittings and patient care.
Certified Ophthalmic Technician
Beaumont Eye Institute
Royal Oak, MI
06.2016 - 12.2018
- Streamlined preliminary exam protocols, increasing technician productivity and improving patient flow.
- Conducted weekly inventory audits, reducing waste and optimizing supply utilization.
- Supported refractive surgeries while educating patients on vision correction options and financial solutions.
- Trained and mentored ophthalmology residents and Henry Ford College students, advancing clinical competency.
- Redesigned clinic workflows and scheduling processes, reducing patient wait times by one hour and enhancing the patient experience.
Certified Ophthalmic Technician
Henry Ford Ophthalmology
Detroit, MI
04.2012 - 06.2016
- Distributed and promoted vision care education materials and product information, supporting patient awareness, engagement, and informed purchasing decisions.
- Developed and implemented a revised contact lens fulfillment protocol that increased direct ship lens sales by 60% while improving patient convenience and retention.
Certified Contact Lens Specialist
Henry Ford OptimEyes
Troy, MI
04.2010 - 04.2012
- Updated and adjusted patients contact lens prescriptions under supervising Optometrists. Instructed patients on contact lens cleaning and handling techniques
- Performed Optometric Technician duties such as, triage, lensometry, ocular motility, pupil evaluation, stereo testing, angle assessment, dilation protocol, perimetry, pachymetry, ocular photography, topography, and refraction
Education
Some College (No Degree) -
Henry Ford Community College
Dearborn, MI 09.2004 - 01.2006
High School Diploma -
Oscar A. Carlson High School
Rockwood, MI 09.2000 - 06.2004
Skills
Delivers exceptional customer service by fostering cross-functional collaboration with sales teams, engineers, surgeons, and clinical staff
Strong written and verbal communication skills, ensuring clear and effective interactions across all levels
Passionate about mentoring incoming CASs and supporting CASs during OJT to build confidence and expertise in their roles
Highly organized with the ability to manage multiple tasks while maintaining strong attention to detail and accurate documentation
Excellent interpersonal skills, demonstrated through participation in the Alcon SpotLIGHT Interview Series and the New Hire Collaborative Group
Certification
American Board of Opticianry Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Henry Ford Support staff member of the year "Outstanding and Dedicated Service" Award (2015 and 2016)
- Alcon Circle of Service Excellence "Developing CAS" Award 2024
- Alcon Circle of Service Excellence "CAS of The Year" Award 2025
Timeline
Clinical Applications Specialist
Alcon Vision, LLC
03.2023 - Current
Certified Ophthalmic Technician/Surgical Assistant
Henry Ford Health
09.2022 - Current
Certified Ophthalmic / Contact Lens Technician
Clavenna Vision Institute
12.2018 - 09.2022
Certified Ophthalmic Technician
Beaumont Eye Institute
06.2016 - 12.2018
Certified by Johnson & Johnson to assist in refractive surgery
04-2016
Certified Ophthalmic Technician
04-2013
Certified Ophthalmic Technician
Henry Ford Ophthalmology
04.2012 - 06.2016
National Contact Lens Exam Certified
04-2011
American Board of Opticianry Certified
04-2010
Certified Contact Lens Specialist
Henry Ford OptimEyes
04.2010 - 04.2012
Some College (No Degree) -
Henry Ford Community College
09.2004 - 01.2006
High School Diploma -
Oscar A. Carlson High School
09.2000 - 06.2004