april Hardy
Loss Mitigation Underwriter
Rowlett,TX
Summary
To seek and maintain full-time position that off ers professional challenges
utilizing interpersonal skills, excellent time management and problem-
solving skills.
Loss Mitigation Specialist proficient in advising borrowers during
foreclosure risk. Astute and insightful with eff ective communication and
skill for advising customers in loss mitigation solutions.
Analytical Loss Mitigation Underwriter known for high productivity and
eff iciency in task completion. Possess specialized skills in risk
assessment, compliance regulation understanding, and negotiation
techniques. Excel in communication, problem-solving, and decision-
making, ensuring successful outcomes in complex cases.
Overview
18
18
years of professional experience
Work History
Loss Mitigation Underwriter
Selene Finance
Coppell, Texas
05.2024 - Current
- Reviewed loan documents, credit reports and financial statements to assess borrower's ability to repay the loan
- Analyzed borrowers' financial status, debt-to-income ratio, assets and liabilities for possible restructuring of loans
- Assessed loan modification applications for compliance with investor guidelines and government regulations
- Negotiated repayment plans with delinquent borrowers in order to avoid foreclosure
- Developed strategies to minimize losses from foreclosures and other distressed situations
- Evaluated mortgage delinquency trends, identified risk factors and recommended solutions.
Cenlar FSB - Loss Mitigation Opener
Ewing, NJ
06.2023 - 05.2024
- Underwrites loans for loss mitigation in accordance with FHA, VA
- USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance
- Recommends loss mitigation actions on request for proposed foreclosure alternatives within timeframe established by investor
- Independently maintains a portfolio size of 100 loans by meeting all investor, departmental and company guidelines
- Works directly with Borrower advocate team on loss mitigation follow up's, approval, or denials
- Demonstrates thorough understanding of credit risk and ability to review financial documents
- Manages portfolio of severely delinquent accounts where a borrower has requested loss mitigation assistance
- Analyzes and understands credit bureau reports, tax returns, financial statement, paystubs, bank statements and other supporting documentation to verify the borrower(s) financial situations to determine the best foreclosure alternative
- Identifies the best foreclosure alternative solution by following
- FHA, VA, USDA, FNMA, and FHLMC waterfall guidelines by arranging repayment plans, Loan Modifications, Pre-Foreclosure , and Mortgage Release
Loss Mitigation Specialist
Rushmore Loan Management LLC
Irving, TX
04.2020 - 06.2023
- Reviewed, prioritized, and provided timely and accurate response to tasks intercoms, email, etc
- Reviewed, followed-up, and provided timely escalation of issues and holds for
- Assessed clients' financial data to determine loan suitability
- Created profitable and eff icient solutions
- Reached out to borrowers to discuss current status and loan workout options
- Helped customers navigate options to maintain homeownership
- Provided reinstatement and payoff quotes to clients
- Evaluated pay stubs, credit history, tax information and bank statements for financial status
- Discussed property liquidation options with customers
- Assisted with short sales and deed in lieu processes
- Remained updated with latest information related to mortgage products and services being off ered
- Monitored pipelines to track and log status of loans
- Negotiated loan terms and conditions with customers to secure best deal
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing
Loss Draft Specialist
Dimont and Associates
Dallas, Texas
10.2018 - 06.2020
- Maintain a production queue
- Understand mortgage loan status
- Collaborate with client on borrower assistance and exceptions
- Review and compare Inspection to Adjuster's Worksheet
- Calculate disbursements
- Request draws from restricted escrow
- Analyze repair completion and payees
- Follow up on requests timely
- Review Imaged Documentation
- Request documentation from outside sources
- Validate funds and draws
- Perform duties as directed by the Loss Draft
Default Specialist III
SPRINGLEAF FINANCIAL SERVICES
07.2013 - 10.2018
- Ensured assigned foreclosure loans are handled in accordance with company policies and procedures, investor guidelines, state laws, and federal regulations
- Developed relationships with several attorney firms in each state and monitor their foreclosure timelines to ensure counsel is completing foreclosure milestones timely and communicate with attorney firms when necessary
- Monitored the foreclosure process to ensure the loan/file is being worked and proceeds to sale in a timely manner
- Monitored the preparation and execution of all documents related to the foreclosure action
- Initiated actions, as needed, to protect the priority of our claim and to minimize loss to the investor and the servicer
- Handled all correspondence, requests, and communications regarding assigned files in a timely and professional manner
- Processed foreclosure loans in compliance with company policies and procedures, investor guidelines, state/federal laws and regulating agencies
- Other duties and projects as assigned, including aiding in other areas of the department as needed FC (1st legal, sale schedule/complete)
- BK, REO, and Liquidation
- Accuracy & timeliness in reviewing/approving invoices to third parties including: Attorneys, Property Preservation, Utilities, and
- Condo/HOA
- Escalated or resolve timely any matters that may pose a risk to the company in accordance with established policies and procedures
Foreclosure Specialist III
HOMEWARD RESIDENTIAL
01.2009 - 07.2013
- Ensured assigned foreclosure loans are handled in accordance with company policies and procedures, investor guidelines, state laws, and federal regulations
- Developed relationships with several attorney firms in each state and monitor their foreclosure timelines to ensure counsel is completing foreclosure milestones timely, and communicate with attorney firms when necessary
- Monitored the foreclosure process to ensure the loan/file is being worked and proceeds to sale in a timely manner
- Monitored the preparation and execution of all documents related to the foreclosure action
- Initiated actions, as needed, to protect the priority of our claim and to minimize loss to the investor and the servicer
- Handled all correspondence, requests, and communications regarding assigned files in a timely and professional manner, including developing relationships with multiple attorney firms in assigned portfolio
- Processed foreclosure loans in compliance with company policies and procedures, investor guidelines, state/federal laws and regulating agencies
- Reviewed, prioritized, and provided timely and accurate response to tasks intercoms, email, etc
- Reviewed, followed-up, and provided timely escalation of issues and holds for approval
- Review Sales Scheduled for next business week/month
- Review Signature Required documents by due date, event, and process: 1) review document event of FC revision process; 2)
- Document Execution event of FC Signature Required process
- Analyze information and make appropriate recommendation on actions
- Other duties and projects as assigned, including aiding in other areas of the department as needed
Underwriter, Workout Specialist
SAXON MORTGAGE
01.2007 - 01.2009
- Audited mortgage loan files in preparation for being sold to meet investor purchase requirements and guidelines
- Provided credit and compliance reviews of loan files for completeness and accuracy
- Validated and verify income, assets, liabilities, credit and funds to close
- Review HUD, title, appraisal, Truth in Lending, addendums and itemization
- Completed write-ups of compensating factors to support investors' purchase of the loan
- Performed post funding underwriting audits
- Contacted title companies, brokers, employers, credit companies and investors as needed to obtain or verify required information
- Cleared conditions and stipulations for closing
- Responsible for the proper handling of all calls related to mortgagors
- Operated Mortgage Serve and other tools to review of the borrower's financial package and other documents to make the best decision for the borrower and the company and to record the result of the conversations throughout the mitigation and analysis on the system of record
Education
Diploma -
SKYLINE HIGH SCHOOL
01.0001
Skills
- Mortgage SERV
- DRP
- LPS
- AS400
- PACER
- Revere Mortgage
- Reverse E Serv
- Black Knight
- Microsoft Off ice Suite
- Collections Proficiency
- LoanMaster Loan Servicing
- Mitigation Documentation
- Loan Portfolio Monitoring
- Active Listening
- Learning
- Customer Satisfaction
- Auto Dialers
- Microsoft Off ice
- Foreclosures
- Credit evaluation
- Loan Modification
- Portfolio Management
- Bankruptcy knowledge
Timeline
Loss Mitigation Underwriter
Selene Finance
05.2024 - Current
Cenlar FSB - Loss Mitigation Opener
06.2023 - 05.2024
Loss Mitigation Specialist
Rushmore Loan Management LLC
04.2020 - 06.2023
Loss Draft Specialist
Dimont and Associates
10.2018 - 06.2020
Default Specialist III
SPRINGLEAF FINANCIAL SERVICES
07.2013 - 10.2018
Foreclosure Specialist III
HOMEWARD RESIDENTIAL
01.2009 - 07.2013
Underwriter, Workout Specialist
SAXON MORTGAGE
01.2007 - 01.2009
Diploma -
SKYLINE HIGH SCHOOL