April Harrison
Atlanta,GA
Summary
Enthusiastic individual experienced in picking/packing for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Warehouse Lead
Kroger Warehouse
01.2024 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Warehouse Associate
STORD Warehouse
04.2023 - 04.2024
- Inventory Control: accurately count and process inventory by location, unit count, size, barcode, and product type during inventory reconciliation and inbound receiving activities
- Pick and pack products based on daily orders
- Stock shelves with new inventory items and remove outdated merchandise in line with inventory management process
- RF receipt single-unit item and multiple-unit item cases via the Warehouse Management System to ensure accurate unit item counts, product descriptions, product families and UPCs are captured and scanned into inventory prior to placing into automated sortation
- Interact with coworkers to ensure orders are processed correctly.
Customer Success Representative
The Home Depot
02.2021 - 04.2023
- Answer customer inquiries on product details, technical support, billing issues, shipping, etc
- Handle high amounts of incoming calls.
- Identify and evaluate customers' needs to deliver satisfaction.
- Provide accurate, valid and comprehensive information by using the right resources
- Manage complaints, provide proper solutions and options; follow up to secure resolution.
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers.
Payroll Specialist
Paychex, Inc.
07.2019 - 02.2021
- Troubleshoot situations, educated clients, developed partnerships with stakeholders and created the environment to demonstrate the depth, breadth and level of care that creates value
- Review payroll data supplied by clients for accuracy and completeness, inputs and balances payroll data accurately, ensures compliance with federal, state and local regulations, processes payroll, and reviews/analyzes payroll reports for accuracy and distributes to clients
- Support various Company audits; I-9, financial audits, DOL, taxation, etc
- Researched and resolved client issues in a timely manner to optimize client experience and satisfaction
- Organized payroll data using Vlookup and Pivot tables
- Maintained knowledge of federal, state and local payroll administration laws, regulations and best practices.
Logistics Assistant
SYSCO Buckhead Meats
04.2012 - 05.2016
- Worked with supply chain and manufacturing partners tracking sales process and achievement to targeted reporting.
- Performed general office duties, such as ordering supplies, maintaining records management database systems, completing payroll, A/P and A/R.
- Duties included scheduling and logistics of outgoing shipments, tracking inventory and maintaining all records and data.
- Excelled in developing and organizing sales reports and forecasting, with track record of improving sales processes.
Education
Bachelor of Science in Business -
Kennesaw State University
GA, 3016805.2010
High school diploma -
Pebblebrook High School
GA, 3016805.2001
Skills
- Microsoft Office (10 years)
- Salesforce
- Microsoft Excel (5 years)
- Payroll (2 years)
Certification
- Life Insurance License
- Real Estate License
- Health Insurance License
Timeline
Warehouse Lead
Kroger Warehouse
01.2024 - Current
Warehouse Associate
STORD Warehouse
04.2023 - 04.2024
Customer Success Representative
The Home Depot
02.2021 - 04.2023
Payroll Specialist
Paychex, Inc.
07.2019 - 02.2021
Logistics Assistant
SYSCO Buckhead Meats
04.2012 - 05.2016
Bachelor of Science in Business -
Kennesaw State University
High school diploma -
Pebblebrook High School