April Hartman
Zanesville,OH
Summary
Dynamic and results-oriented professional with extensive experience in administrative and emergency response roles, notably with Muskingum County Adult Probation and the Zanesville Police Department. Excelled in customer service and data management, significantly enhancing office efficiency and emergency response effectiveness. Demonstrated exceptional time management and empathetic communication, ensuring high-quality support and service in high-stakes environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Muskingum County Adult Probation
11.2012 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
911 Dispatcher
Zanesville Police Department
10.2009 - 11.2012
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Provided on-the-job training and coaching to develop new dispatchers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
Education
High School Diploma -
West Muskingum High School
Zanesville, Ohio05-1996
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Clerical support
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Recordkeeping
- Verbal communication
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Mail handling
- Spreadsheets
- Data collection
- Prioritization
- Multi-line phone systems
- Resourceful
- Internal communications
Timeline
Administrative Assistant
Muskingum County Adult Probation
11.2012 - Current
911 Dispatcher
Zanesville Police Department
10.2009 - 11.2012
High School Diploma -
West Muskingum High School