April Harwell-Lee
Chicago,IL
Summary
Dynamic professional with a rich background in customer service and education, notably at Hillside Montessori Day Care Preschool. Excelled in creating inclusive learning environments and enhancing customer satisfaction through expert problem-solving and active listening. Proficient in data entry and staff training, significantly improving operational efficiency and educational outcomes. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Famous Liqour Warehouse
03.2021 - Current
Head Teacher
Hillside Montessori Day Care Preschool
10.2006 - 09.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Maintained accurate records of student attendance, performance, and progress to ensure transparency and effective communication with parents.
- Customized educational materials based on individual student needs to ensure inclusive learning experiences for all.
- Increased overall student satisfaction by utilizing diverse teaching methods tailored to individual learning preferences.
- Guided meaningful classroom discussions, encouraging students to delve deeper into subject matter and develop critical thinking skills.
- Organized extracurricular activities that complemented the curriculum while fostering teamwork and leadership skills among students.
- Collaborated with colleagues on interdisciplinary projects, promoting holistic understanding of various subjects among students.
- Educated students on core principles using meticulously crafted lesson plans that maximized knowledge retention.
- Mentored junior teachers, sharing best practices and providing constructive feedback to improve their teaching techniques.
- Improved student engagement by incorporating technology and real-world examples into lesson plans.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Helped students explore concepts with engaging, learning-focused activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
Customer Service Representative
Marano's
03.2016 - 03.2018
Building Manager
Westmont Apartments
01.2010 - 08.2017
Lead Teacher
Precious Heart Daycare
06.2004 - 10.2006
Education
High School Diploma -
Near North Magnet High School
1401 N. Larrabee06-1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Computer Proficiency
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Paperwork Processing
- Staff Training
- Technical Support
Timeline
Customer Service Representative
Famous Liqour Warehouse
03.2021 - Current
Customer Service Representative
Marano's
03.2016 - 03.2018
Building Manager
Westmont Apartments
01.2010 - 08.2017
Head Teacher
Hillside Montessori Day Care Preschool
10.2006 - 09.2024
Lead Teacher
Precious Heart Daycare
06.2004 - 10.2006
High School Diploma -
Near North Magnet High School
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