April Hatcher
Thomson,GA
Summary
Certified Nursing Assistant since 2015. Compassionate caregiver with experience in vital sign monitoring, patient hygiene, and medication administration. Committed to delivering high-quality, patient-centered care in diverse healthcare environments.
Overview
9
9
years of professional experience
Work History
Route Driver
Amazon Warehouse
10.2024 - Current
- Managed package deliveries on a part-time basis alongside school commitments.
Shipping and Receiving/ Customer Service
Advance Auto Parts
03.2017 - 02.2024
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
- Efficiently pulled and prepared customer orders for shipment, ensuring accuracy and timeliness
- Managed team operations successfully before layoff occurred. Team leader
Phone Representative/part-time
Holiday Inn Express and Suites
12.2020 - 02.2024
- Greeted and checked-in guests in a professional and friendly manner, ensuring a positive first impression
- Managed high volume of incoming calls, addressing guest inquiries and resolving issues promptly
- Handled cash transactions accurately and efficiently, balancing cash drawer at the end of each shift
- Collaborated with housekeeping department to ensure timely room readiness for arriving guests
- Provided exceptional customer service by anticipating needs and proactively offering assistance to enhance the guest experience
- Maintained accurate records of room availability, reservations, and guest accounts using hotel management software
Call Center Representative
Teleperformance
06.2016 - 02.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Certificate - Nursing CNA
Tender Care Training
Augusta, GA01.2015
High School Diploma -
Warren County High
Warrenton, GA05.2005
Skills
- Strong work ethic
- Excellent customer service
- Vehicle inspections
- Vehicle maintenance knowledge
- Route planning
- Inventory management
- GPS and route planning
- Customer service
- Database management
- Returns processing
- Problem-solving
- Time management
- Product inspection
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- Feeding assistance
- HIPAA compliance
- Dressing assistance
- Compassionate communication
- Patient transfers
- Emergency response
- Wound care
- Critical thinking
- Health monitoring
- Lifting and transferring
- Collecting vital signs
- Safety precautions
- Bedside manner
- Compassionate
- Patient lifting
- Electronic charting
- Mobility assistance
- Patient relationship building
- Inpatient care
- Specimen collection
- Trustworthy companion
- Valid state driver's license
- Observing responses
- Preparing meals
- Reliable transportation
- Meal planning
- Case management
Additional Information
Currently enrolled back in school online at New Hampshire University as of March 2025 for health information
Timeline
Route Driver
Amazon Warehouse
10.2024 - Current
Phone Representative/part-time
Holiday Inn Express and Suites
12.2020 - 02.2024
Shipping and Receiving/ Customer Service
Advance Auto Parts
03.2017 - 02.2024
Call Center Representative
Teleperformance
06.2016 - 02.2017
Certificate - Nursing CNA
Tender Care Training
High School Diploma -
Warren County High
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