April Wright
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Equipped with strong problem-solving abilities and a willingness to learn. Ready to contribute to team success and achieve positive results. Experienced with several CRMs, Microsoft Office Suite and offering over 10 years of experience in Customer Service.
Overview
13
13
years of professional experience
Work History
Financial Requestor
Senior Planning Services
02.2023 - 06.2024
- Prepared and sent out written correspondences via email, fax and/or US mail requesting Medicaid application verification documents.
- Initiated follow up calls, emails and/or US mail for overdue verification requests to meet Medicaid deadlines
- Collaborated with other departments to coordinate workflow processes between teams
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Maintained positive working relationship with fellow staff and management
- Ensured timely completion of all assigned tasks within set deadlines
Associate Quality Control Auditor
DocProbe LLC
07.2019 - 01.2021
- Collaborated closely with other team members to develop effective audit plans
- Documented audit findings through written reports detailing any discrepancies or noncompliance issues found during an examination
Human Services Specialist I & II
Ocean County Board Of Social Services
12.2011 - 08.2017
- Developed Individual Service Plans outlining goals, objectives, strategies, and interventions to improve client's quality of life
- Advised families on available entitlements such as Social Security benefits, Medicaid and Medicare, food stamps
- Maintained accurate documentation in accordance with agency standards and policies
- Responded to calls per day, providing assistance through active listening and effective communication skills
- Visited clients at home to distribute community referral and resource information
- Attended meetings and participated in staff development training activities
Education
Accounting Technology And - Bookkeeping
BizTech Career Center
Clearwater, FL07.2011
Associate Of Science -
The Art Institute Of Philadelphia
Philadelphia, PA12.2002
High School Diploma -
Toms River High School East
Toms River, NJ06.2000
Skills
- Complex Problem-Solving
- Attention to detail
- Organization and time management
- Computer skills
- Excellent communication
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Timeline
Financial Requestor
Senior Planning Services
02.2023 - 06.2024
Associate Quality Control Auditor
DocProbe LLC
07.2019 - 01.2021
Human Services Specialist I & II
Ocean County Board Of Social Services
12.2011 - 08.2017
Associate Of Science -
The Art Institute Of Philadelphia
High School Diploma -
Toms River High School East
Accounting Technology And - Bookkeeping
BizTech Career Center
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