Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Wright

Summary

Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Equipped with strong problem-solving abilities and a willingness to learn. Ready to contribute to team success and achieve positive results. Experienced with several CRMs, Microsoft Office Suite and offering over 10 years of experience in Customer Service.

Overview

13
13
years of professional experience

Work History

Financial Requestor

Senior Planning Services
02.2023 - 06.2024
  • Prepared and sent out written correspondences via email, fax and/or US mail requesting Medicaid application verification documents.
  • Initiated follow up calls, emails and/or US mail for overdue verification requests to meet Medicaid deadlines
  • Collaborated with other departments to coordinate workflow processes between teams
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Maintained positive working relationship with fellow staff and management
  • Ensured timely completion of all assigned tasks within set deadlines

Associate Quality Control Auditor

DocProbe LLC
07.2019 - 01.2021
  • Collaborated closely with other team members to develop effective audit plans
  • Documented audit findings through written reports detailing any discrepancies or noncompliance issues found during an examination

Human Services Specialist I & II

Ocean County Board Of Social Services
12.2011 - 08.2017
  • Developed Individual Service Plans outlining goals, objectives, strategies, and interventions to improve client's quality of life
  • Advised families on available entitlements such as Social Security benefits, Medicaid and Medicare, food stamps
  • Maintained accurate documentation in accordance with agency standards and policies
  • Responded to calls per day, providing assistance through active listening and effective communication skills
  • Visited clients at home to distribute community referral and resource information
  • Attended meetings and participated in staff development training activities

Education

Accounting Technology And - Bookkeeping

BizTech Career Center
Clearwater, FL
07.2011

Associate Of Science -

The Art Institute Of Philadelphia
Philadelphia, PA
12.2002

High School Diploma -

Toms River High School East
Toms River, NJ
06.2000

Skills

  • Complex Problem-Solving
  • Attention to detail
  • Organization and time management
  • Computer skills
  • Excellent communication
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service

Timeline

Financial Requestor

Senior Planning Services
02.2023 - 06.2024

Associate Quality Control Auditor

DocProbe LLC
07.2019 - 01.2021

Human Services Specialist I & II

Ocean County Board Of Social Services
12.2011 - 08.2017

Associate Of Science -

The Art Institute Of Philadelphia

High School Diploma -

Toms River High School East

Accounting Technology And - Bookkeeping

BizTech Career Center
April Wright