Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

April Heavener

Pleasant Valley,MO

Summary

Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

18
18
years of professional experience

Work History

Assistant Manager

Off Broadway Shoe Warehouse
Liberty, MO
11.2021 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.

General Manager

La Quinta Inn & Suites In
North Kansas City, MO
11.2020 - 06.2021
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Patient Care Technician

North Kansas City Hospital
North Kansas City, MO
03.2019 - 12.2019
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Explained treatment procedures to patients and their families.
  • Assisted with patient transfers from bed to wheelchair as needed.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Helped create a safe environment by following infection control policies.
  • Responded quickly in emergency situations by providing appropriate first aid measures.
  • Collaborated with interdisciplinary teams to provide comprehensive care services.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Responded to bell or light signal calls to assist patients with needs.

Server/Bartender Shift Manager

Jazz Louisiana Kitchen
Independence, MO
01.2018 - 05.2019
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server

Old Mexico Restaurant
Independence, MO
08.2015 - 12.2017
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.

Culinary Manager

Red Lobster
Independence, MO
11.2006 - 11.2015
  • Ensured proper food safety and sanitation standards were met throughout the kitchen.
  • Managed a team of chefs, cooks and other kitchen staff; monitored performance and provided feedback for improvement.
  • Oversaw daily operations of the kitchen including scheduling, budgeting and inventory control.
  • Created cost-effective strategies to reduce waste while maintaining quality standards.
  • Ordered supplies such as ingredients, kitchen equipment and cleaning materials.
  • Conducted regular meetings with staff to discuss changes in policies or procedures in the kitchen.
  • Trained new employees on safety protocols, knife skills, recipe preparation techniques and plating design.
  • Maintained records of all food production activities including sales figures, purchase orders and stock levels.
  • Assisted with menu development by suggesting creative dishes that would appeal to customers.
  • Provided guidance on portion sizes, plate presentation and garnishing techniques.
  • Organized special events such as wine tastings or cooking classes within the restaurant.
  • Displayed strong leadership skills by motivating employees during busy periods of service.
  • Collaborated with front-of-house staff to ensure seamless coordination between dining room service and back-of-house operations.
  • Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
  • Collaborated with front of house manager to coordinate marketing, special events and menu changes.
  • Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Distributed food to service staff for prompt delivery to customers.

Education

High School Diploma -

William Chrisman High School
Independence, MO
05-2001

Skills

  • Sales monitoring
  • Product and service knowledge
  • Task Delegation
  • Recruiting and interviewing
  • Employee Scheduling
  • Customer rapport
  • Customer Relationship Management (CRM)
  • Employee performance evaluation
  • Money Handling
  • Staff Training and Development
  • Negotiation
  • Customer Relations
  • Team motivation
  • Consulting
  • Schedule oversight
  • Orientating and training
  • Staff Supervision
  • Project Management
  • Staff Management
  • Orientation and training

Affiliations

  • I am a boy mom, I have coached baseball and basketball for over 15 years.
  • I am a die hard Chiefs fans.
  • I am also a dog mama. I have 8 pooches that range from 9 years old to 4 months old.

Timeline

Assistant Manager

Off Broadway Shoe Warehouse
11.2021 - Current

General Manager

La Quinta Inn & Suites In
11.2020 - 06.2021

Patient Care Technician

North Kansas City Hospital
03.2019 - 12.2019

Server/Bartender Shift Manager

Jazz Louisiana Kitchen
01.2018 - 05.2019

Server

Old Mexico Restaurant
08.2015 - 12.2017

Culinary Manager

Red Lobster
11.2006 - 11.2015

High School Diploma -

William Chrisman High School

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April Heavener