Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Henderson

Dallas,TX

Summary

Experienced Signing Service Manager with a proven track record of leading nationwide notary solutions for title companies and mortgage lenders. Adept at managing strategic business relationships, overseeing document signings, and ensuring compliance with industry regulations. Skilled in coordinating notary networks, streamlining operations, and providing exceptional client support.

Overview

11
11
years of professional experience

Work History

Signing Service Manager

Macro Equity
08.2020 - Current
  • Serve as the primary liaison between title companies, escrow officers, lenders, signing agencies, and notaries, ensuring seamless execution of closings.
  • Oversee vendor relations, maintaining strong partnerships with major entities such as Closing USA, Signature Closers, Old Republic, and First American Title.
  • Lead onboarding and training for notaries, equipping them with the expertise needed to meet client expectations.
  • Possess deep knowledge of various closing products and packet types, facilitating clear and efficient communication between clients and notaries.
  • Demonstrate exceptional written and verbal communication skills, effectively articulating complex subject matter with clarity.
  • Provide outstanding level of customer service by promptly addressing client inquiries, resolving disputes, and fostering positive relationships.
  • Uphold high standards of organization and confidentiality in all professional dealings.
  • Monitor closing activities to optimize success rates while leveraging the latest technology for efficiency.


Senior Finance Associate

NorthMark Strategies
10.2023 - Current
  • Manage financial activities for multiple entities within a private equity firm, handling both onshore and offshore companies.
  • Provide cross-functional support across finance departments, fostering a cohesive team environment.
  • Maintain in-depth knowledge of all products and services, acting as a primary resource for key stakeholders.
  • Articulate complex financial matters in accessible terms, delivering effective business solutions.
  • Establish and nurture relationships with critical stakeholders to ensure seamless financial operations.
  • Delegate responsibilities to offshore teams, ensuring proper coverage and timely processing of all task.

Accounts Payable Lead

Allstate
11.2014 - 08.2020
  • Managed a team of accounts payable professionals, ensuring timely invoice payments and financial accuracy.
  • Minimized payment discrepancies through thorough invoice reviews, analysis, and reconciliation.
  • Collaborated cross-functionally with various departments to promptly resolve billing issues.
  • Led process improvement initiatives, driving operational efficiency in the accounts payable department.
  • Monitored departmental performance metrics, identifying and addressing inefficiencies for continuous productivity enhancements.
  • Streamlined invoice processing workflows to boost efficiency and reduce turnaround time.
  • Partnered with the finance team to execute month-end accruals and account reconciliations.

Education

Bachelor of Arts - Business Administration And Management

Metropolitan State University
Saint Paul, MN

Skills

  • Title & Escrow Process Knowledge
  • Loan Document Preparation & Execution
  • Nationwide Notary Coordination
  • Compliance & Regulatory Adherence
  • Business & Team Management
  • Strategic Relationship Building
  • Client Service & Support
  • Problem-Solving & Process Optimization
  • Liaison Between Clients & Production Teams
  • Training & Development for Notary Teams
  • Clear & Professional Client Communication
  • Conflict Resolution & Issue Management

Timeline

Senior Finance Associate

NorthMark Strategies
10.2023 - Current

Signing Service Manager

Macro Equity
08.2020 - Current

Accounts Payable Lead

Allstate
11.2014 - 08.2020

Bachelor of Arts - Business Administration And Management

Metropolitan State University

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