April Hendricks
Hancock County Sheriff Department
Anderson,IN
1
Certification
10
Years of experience
Dedicated Correctional Officer experienced in crisis management and inmate monitoring. Proven ability to implement de-escalation techniques and enhance safety standards within correctional facilities.
Work History
Correctional Officer
2 Years 10 Months- Enforced facility rules and regulations to ensure safety and security of inmates and staff.
- Conducted regular inspections of housing units, common areas, and equipment to maintain safety standards.
- Monitored inmate behavior and reported incidents to maintain a secure environment within the facility.
- Collaborated with law enforcement agencies to support investigations and enhance inter-agency communication.
- Trained new officers on operational procedures, emergency responses, and conflict resolution techniques.
- Implemented effective crisis intervention techniques to de-escalate potentially volatile situations among inmates.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Booked new inmates into facility and processed inmates for release.
- Prepared reports to document incidents and violations.
- Built solid relationships with staff and residents to keep institution safe and secure.
Patient Care Technician
11 Months- Assisted nursing staff in delivering high-quality patient care and monitoring vital signs.
- Prepared and maintained patient rooms, ensuring cleanliness and readiness for incoming patients.
- Communicated effectively with patients to gather information and address concerns promptly.
- Documented patient progress and observations accurately in electronic health records system.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Reduced stress for patients and families through effective communication and empathetic support.
Patient Care Technician
3 Years 9 Months- Supported mobility assistance for patients, promoting comfort and safety during transfers.
- Collaborated with interdisciplinary teams to optimize patient treatment plans and outcomes.
- Trained new staff on operational protocols and best practices for patient care procedures.
- Implemented process improvements that enhanced workflow efficiency within the patient care unit.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Assisted nursing staff with medical procedures to support patient care plans.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Supported patients' daily living activities, improving their hospital stay experience.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Supported needs of 13+ residents under long-term care.
Environmental Services Housekeeper
3 Years 2 Months- Ensured cleanliness and sanitation of patient rooms and common areas to maintain hospital standards.
- Utilized cleaning chemicals and equipment following safety protocols for infection control.
- Trained new staff on proper cleaning techniques and hospital policies for environmental services.
- Conducted regular inspections to identify areas needing attention, ensuring compliance with health regulations.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
Education
CCMA - Certified Clinical Medical Assistant
GED
Skills
First aid training
Restraint techniques
Inmate monitoring
Self-defense tactics
Contraband seizure
Trained in defensive tactics
Crisis management
Weapons training
Prisoner transport
Booking procedures
Firearm operations trained
Emergency response
De-escalation techniques
Conflict resolution skills
Inmate supervision
Certification
Crisis intervention team (CIT)
Field training officer (FTO)
Corrective action board (CAB)
Jail investigations team (JIT)
Timeline
Patient Care Technician
Hancock Regional Hospital
07.2024 - 06.2025Read More
Correctional Officer
Hancock County Sheriff Department
08.2023 - 06.2026Read More
Patient Care Technician
Hancock Regional Hospital
02.2020 - 11.2023Read More
Environmental Services Housekeeper
Hancock Regional Hospital
12.2016 - 02.2020Read More
Hancock Health CCMA
CCMA from Certified Clinical Medical Assistant
Read More
Hancock County Learning Center
GED
Read More