APRIL HERNANDEZ
Summary
Versatile and dynamic, with a proven track record at Venetian Palazzo for enhancing customer satisfaction and streamlining ticket sales. Expert in box office software and cash handling, complemented by a strong aptitude in customer service. Demonstrated ability to improve operational efficiency and implement secure data handling practices, significantly boosting team performance and service delivery.
Overview
9
9
years of professional experience
Work History
Box Office Clerk
Venetian Palazzo
05.2024 - Current
- Trained new employees on box office procedures, fostering a cohesive team environment focused on excellent customer service.
- Maintained accurate records of all ticket sales, ensuring proper financial reporting and inventory control.
- Analyzed historical sales data to identify trends and make informed recommendations for future pricing strategies.
- Improved customer satisfaction by providing efficient and friendly ticketing services.
- Implemented a secure system for handling sensitive customer information such as credit card data and personal contact details.
- Managed daily cash reconciliation, maintaining accurate accounting records for all box office transactions.
- Utilized various software programs to efficiently process ticket purchases and track sales data for analysis.
Box Office Ticket Agent
Caesars Entertainment
01.2020 - 03.2020
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Guest Room Attendant
Luxor Las Vegas
06.2018 - 10.2019
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Reported damages, disturbances and shortcomings to supervisor.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
Porter
Centennial Hills Hospital
12.2015 - 06.2018
- Communicated with coworkers and managers about completed duties.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Trained new employees on proper cleaning techniques, safety protocols, and company procedures to ensure consistency in service delivery.
- Managed porter team effectively through clear communication, regular feedback sessions, and performance evaluations.
- Fostered a positive working environment by promoting open communication channels between team members and addressing any interpersonal conflicts promptly.
- Maintained building exteriors for professional, clean presentation standards.
Skills
- Cash handling expertise
- Emergency preparedness
- Fraud prevention
- Foreign language proficiency
- Refund processing
- Box office software
- Upselling tactics
- Ticket sales proficiency
- Quick learner
- Customer service
- Flexibility
- Microsoft office
- POS system operation
- Microsoft teams
Timeline
Box Office Clerk
Venetian Palazzo
05.2024 - Current
Box Office Ticket Agent
Caesars Entertainment
01.2020 - 03.2020
Guest Room Attendant
Luxor Las Vegas
06.2018 - 10.2019
Porter
Centennial Hills Hospital
12.2015 - 06.2018