April Hernandez
Horizon City ,TX
Summary
Dynamic and results-driven professional with a proven track record at Starbucks, excelling in team leadership and customer satisfaction. Highly motivated self-starter skilled in staff training and development, fostering a collaborative environment. Achieved top performance in sales at DIRECTV, enhancing client relationships and driving business growth through effective communication and tailored solutions.
Overview
17
17
years of professional experience
Work History
Barber
Capones Barbershop
13647 Eastlake Blvd # 206, Horizon City, TX 79928
04.2017 - Current
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
Sales Agent
DIRECTV
1440 Goodyear Dr, El Paso, TX 79936
02.2013 - 05.2017
- Assisted call-in customers with questions and orders.
- Showcased Directv product advantages to enhance sales performance.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Manager
Starbucks, Barista
1325 George Dieter Dr, El Paso Tx 79936
01.2008 - 05.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
GED -
Ysleta Community Learning Center
121 Padres Dr, El Paso, TX 79907Skills
- Highly motivated self-starter
- Strong leader
- Teamwork and collaboration
- Time management
- Heavy lifting
- Supply restocking
- Staff training and development
- Adaptability and flexibility
- Multitasking Abilities
Timeline
Barber
Capones Barbershop
04.2017 - Current
Sales Agent
DIRECTV
02.2013 - 05.2017
Manager
Starbucks, Barista
01.2008 - 05.2013
GED -
Ysleta Community Learning Center