Summary
Overview
Work History
Education
Skills
Timeline
Generic

April Hernandez

5078 Arena Dr.

Summary

Dynamic customer service professional with a proven track record at GDIT, excelling in quality assurance and relationship building. Recognized for enhancing customer satisfaction through effective issue resolution and active listening. Adept at multitasking and fostering team collaboration, driving operational efficiency while maintaining a positive atmosphere.

Experienced with managing customer interactions and resolving inquiries. Utilizes effective communication and problem-solving skills to ensure customer satisfaction. Track record of maintaining positive customer relationships and adapting to dynamic environments.

Customer service professional dedicated to delivering exceptional customer experiences. Known for resolving customer issues swiftly and maintaining high satisfaction levels. Strong team player with focus on collaboration and adaptability, proficient in communication and problem-solving.

Knowledgeable Desired Position with solid background in customer service. Proven ability to resolve issues efficiently while ensuring customer satisfaction. Demonstrated effective communication and problem-solving skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

15
15
years of professional experience

Work History

Customer Representative

GDIT
04.2014 - Current
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Processed customer orders efficiently using company systems to ensure timely fulfillment.
  • Collaborated with team members to maintain a positive and productive work environment.
  • Learned product details thoroughly to offer informed recommendations and solutions to customers.
  • Maintained records of customer interactions, ensuring data accuracy for future reference.
  • Adapted quickly to changing processes and procedures while maintaining high service standards.
  • Supported team goals by actively participating in meetings and contributing ideas for improvement initiatives.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Caregiver

Ambercare
09.2017 - 12.2019

• Meal prepping

• Medication assistance

• Assisting with daily chores and bathing

• Assisting with companionship and listening

• Training and updated CPR classes

Team Leader Manager

Conergys
01.2011 - 04.2014
  • Led cross-functional teams to enhance project delivery and operational efficiency.
  • Developed training programs to improve team performance and skill development.
  • Streamlined processes, reducing turnaround time for project completion.
  • Implemented strategic initiatives that increased productivity and employee engagement.
  • Mentored junior staff, fostering a culture of continuous improvement and accountability.
  • Facilitated regular team meetings to ensure clear communication and project alignment.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

Education

Family And Social Work

DACC
Las Cruces, NM

Associate of Arts - Esthetics

Glitz
Las Cruces, NM
06.2020

San Andres
Las Cruces, NM
05.2007

Skills

  • Positive attitude
  • Quality assurance
  • Product or service support
  • Payment processing
  • Customer service excellence
  • Typing speed
  • De-escalation
  • Inbound call answering
  • Organization and recordkeeping
  • Call handling
  • Active listening
  • Customer service
  • Escalation management
  • Team development
  • Paperwork processing
  • Customer education
  • Key stakeholder relationship building
  • Building rapport
  • Scheduling
  • Time management
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Adaptability and flexibility
  • Relationship building
  • Microsoft outlook

Timeline

Caregiver

Ambercare
09.2017 - 12.2019

Customer Representative

GDIT
04.2014 - Current

Team Leader Manager

Conergys
01.2011 - 04.2014

Family And Social Work

DACC

Associate of Arts - Esthetics

Glitz

San Andres
April Hernandez