April Hernandez
El Paso
Summary
Resourceful Branch Supervisor known for high productivity and efficient task completion. Specialize in team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and adaptability to ensure seamless branch operations and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Branch Supervisor
First Convenience Bank
El Paso
07.2022 - Current
- Used a strong knowledge of products and services to educate customers about the benefits and pricing.
- Directed specific questions to appropriate branch personnel.
- Served a large number of customers during high-volume shifts, while remaining composed and professional in stressful situations.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Resolved customer complaints promptly and efficiently.
- Responded to and assisted customers with account inquiries and updates over the phone.
- Daily led the opening and closing procedures for the branch.
Receptionist
Border Network For Human Rights
El Paso
01.2021 - 03.2022
- Managed incoming calls to provide information and support to clients.
- Resolved client inquiries by providing clear, concise, and accurate information.
- Performed data entry of customer contact information into computer database systems.
- Called clients to leave voicemail reminders of appointment date and time.
- Managed front desk operations and greeted visitors warmly.
- Organized Hugs-Not-Walls Events.
Education
Some College (No Degree) - Computer Science
The University of Texas At El Paso
El Paso, TX01-2028
High School Diploma -
Horizon High School
El Paso, TX05-2021
Skills
- Customer service excellence
- Multitasking and prioritization
- Team collaboration
- Data inputting
- Typing speed 55 WPM
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Branch Supervisor
First Convenience Bank
07.2022 - Current
Receptionist
Border Network For Human Rights
01.2021 - 03.2022
Some College (No Degree) - Computer Science
The University of Texas At El Paso
High School Diploma -
Horizon High School