it is in my DNA to be helpful. For over 50 years in food service or professional offices or as a caregiver, i have always found a way to be useful. As the self proclaimed "happiest person I know", being helpful to others builds those character strengths i find important become stronger in myself. i am reentering the workforce from retirement and have determined my path to continued happiness is to reinvigorate the customer service experience i have noticed is sorely lacking in enthusiasm. Too Bold? We need to engage by listening and helping our clients to see we appreciate their business. as consumers we have so many options to choose from and i want my clients to trust me. That trust will lead to continued success as we are constantly reinventing the wheel in order to provide more goods and services necessary to maintain the speed and efficiency in which the human race is moving
April Highsmith
introduction
Summary
Dynamic General Manager with a proven track record at Starboard Group excelling in operations management and team building. Enhanced service efficiency and customer satisfaction through strategic initiatives, while fostering strong client relations. Skilled in budget forecasting and problem resolution, driving profitability and productivity in a fast-paced environment.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Work History
Starboard Group
Job overview
- Led operational initiatives to enhance service efficiency and customer satisfaction.
- Managed staff training programs to improve team performance and reduce turnover rates.
- Developed budget forecasts to align departmental goals with overall business objectives.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Analyzed sales data to identify trends and drive strategic marketing decisions.
- Fostered a positive work environment through effective communication and team engagement strategies.
- Streamlined workflow processes, resulting in increased productivity across all shifts.
- Ensured compliance with health, safety, and sanitation regulations within the restaurant operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
The Ohio State UniversityColumbus, Ohio, OH
University Overview
American Institute For Paralegal StudiesColumbus, OH
University Overview
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Relationship building
- Verbal and written communication
- Client relations
- Deadline oriented
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Top 500 store twice
As a General Manager of any restaurant, and especially fast food, results are measured by many factors.Wendy's included the yearly unscheduled inspection by Wendy's International. All systems of operation were measured both inside and outside the building. areas included, maintenance, landscaping, inventory, training, speed of service, cash, community activism, and employee relations, as well as cleanliness, use of systems and SOP's. Grades dirong these surprise inspections are all encompassing as they last the entire year. My first year i recd an A rating and made it a mission to continue that trend and strive for a grade of "dace's Way", which is only given to .05% of 6500 stores nationwide. to be a top 500 store you must achieve a Daves WAy inspection as well as maintaining the highest levels of customer service and company expectations at all times throughout the year.