April Hileman
Altoona,PA
Summary
Driven Program Director successful at overseeing cost-effective, high-quality programs. Offering extensive experience in
managing well-run operations and achieving solid results. Extensive experience upholding quality standards to drive
program growth. Organized and motivated to apply time management and organizational skills.
Overview
12
12
years of professional experience
Work History
Adult Protective Services Intake
Blair Senior Services Inc.
Altoona, PA
10.2023 - Current
- With this position I receive, assess, screen, process and assign for investigation.
- Reports from professionals and community members of abandonment, abuse, financial exploitation,
neglect and self-neglect of vulnerable adults, make referrals to other agencies and assesses imminent
risk and safety. - Categories the level of risk to the person during the time of incident.
- Responded promptly to emergency situations involving vulnerable adults at risk of harm due to abuse or neglect.
Telehealth Clinical Technician
James E Van Zandt Medical Center
Altoona, PA
08.2022 - 02.2023
- Preparing the clinical environment, which may include preparing medical and telecommunications
equipment to be used for clinical examination and treatment
- Serving as a telepresenter within scope of practice during clinical video telehealth (CVT) and VA Video
Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing
connections, making introductions between patient site and provider site, following instructions of a
clinician to facilitate an effective clinical encounter
- Serving as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters
including tasks such as capturing images, collecting data and transmitting them electronically for clinical
review in accordance with VHA national guidelines
- Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth
appointments using an electronic resource-based scheduling system
- Screening patients for Telehealth modality and referring patients that do not meet established criteria
to appropriate care
- Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters
as needed to ensure efficient telehealth operations
- Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned
telehealth technology;
- Ensuring assigned telehealth technologies are managed appropriately to include inventory, secure, ready
for use, and accounted for by preparing and tracking maintenance work orders, information systems,
inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate
troubleshooting, repair, and coordination of replacement equipment as necessary
- Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters
using telehealth technologies
- Ensuring information and resources are maintained for local and remote telehealth providers so they can
effectively execute contingency and emergency plans
- This position supports the provision of patient care using telehealth technologies which increase a
Veteran's access to care and support a Veteran's self-management.
Housing Services Program Director
Blair County Community Action
Altoona , PA
01.2019 - 06.2022
- Oversight of all programs in BCCAP housing services program department through HUD and funding
agencies;
- Supervision and oversight of all employees in Housing Department;
- Development and oversight of policies and procedures of housing programs according to regulations;
- Assign work to staff and coordinate the delivery of services to program clients;
- Preparation of required project reports and invoices in coordination with the fiscal department;
- Quality assurance checking of files to assure compliance;
Assist in the development of new programs by completing grant proposals and project budgets in
corporation with the Deputy Director;
- Completion of miscellaneous reporting and survey documents required by Federal, State, local and
private sector contractors;
- Responsible for the development of program narratives and the establishment of specific goals and
objectives and agency initiatives;
- Become active and knowledgeable regarding the Fair Housing Laws and all other federal, state and local
rules and requirements regarding homeless contracts;
- Develop and maintain appropriate relationships with funders and community representatives;
- Develop training plans for all assigned staff ensure they are meeting the requirements of their job and
funding mandates;
- Attendance at required trainings and meetings as needed for updates on programs;
- Miscellaneous administrative and supervisory duties;
- Managed program operations and provided strategic leadership for workers.
- Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone
updates.
- Collaborated with various parties involved in program to evaluate successes and failures as well as
develop new partnerships and make proactive changes.
- Liaised between organizations, partners, stakeholder and members to promote and improve services
and communication.
- Other Duties as assigned.
Homeless Department Senior Case Manager
Blair County Community Action
Altoona, PA
10.2017 - 01.2019
- Assist with the oversight of all programs in BCCAP homeless program department through HUD and funding
agencies; - Assist with the review and oversight of all employees work in the Homeless Department;
- Development and oversight of policies and procedures of homeless programs according to regulations;
- Assist with the supervision of assigned work to staff and coordinate the delivery of services to program clients;
Assist with the preparation of required project reports and invoices in coordination with the fiscal department;
- Assist with the quality assurance checking of files to assure compliance;
- Assist in the development of new programs by completing grant proposals and project budgets in corporation with
the Deputy Director;
- Assist with the completion of miscellaneous reporting and survey documents required by Federal, State, local and
private sector contractors;
- Assist with the development of program narratives and the establishment of specific goals and objectives and
agency initiatives;
- Become active and knowledgeable regarding the Fair Housing Laws and all other federal, state and local rules and
requirements regarding homeless contracts;
- Become knowledgeable of home loan and housing programs and opportunities available for clients from other
agencies and financial institutions in the county such as First Time Home Buyers Programs, Rental Assistance
Programs, and Section 8;
- Assist with developing and maintaining appropriate relationships with funders and community representatives;
Assist with developing training plans for all assigned staff ensure they are meeting the requirements of their job and
funding mandates;
- Attendance at required trainings and meetings as needed for updates on programs;
- Miscellaneous administrative and supervision of work duties;
Perform client assessments to: Identify strengths and weaknesses with regard to addressing issues and achieving
goals;
- Develop a case plan for client to establish goals. Refer clients to other service providers as needed
Meet with clients regularly to monitor progress toward attainment of goals;
- Maintain records, keep progress reports and document progress in client case file and in computer database.
Provide feedback to clients and revise client goals as needed;
- Coordinate services with other internal programs and other organizations in the community;
- Utilize a computer to develop and track client goals and to input client data into internal and web based
management information systems;
- Attend and successfully complete certification courses or seminars as directed by the Department Director and/or
Executive Director;
- Other Duties as assigned.
Homeless Case Manager
Blair County Community Action
Altoona , PA
03.2016 - 10.2017
- Interview client/patient to determine eligibility and document case file;
- Perform client/patient assessments to identify strengths and weaknesses and develop a housing plan with regard to
addressing barriers and achieving self-sufficiency;
- Develop a case plan in conjunction with the client/patient to establish goals such as housing and employment.
- Refer clients/patients to other service providers as needed;
- Meet with clients/patients regularly to monitor progress toward attainment of goals;
- Maintain constant communication with client/patient, counseling providers, treatment providers, etc.
- Maintain records, keep progress reports and document progress in client case file and in computer database.
- Provide feedback to clients and revise client/patient goals as needed;
- Coordinate services with other internal programs and other organizations in the community;
- Participate in and successfully complete all certifications, trainings, seminars, meetings, and webinars as deemed
necessary by the immediate supervisors.
- Other duties as assigned.
MEDICATION TECHNICIAN/Personal Care Aide Assistant
Colonial Courtyard
Tyrone, PA
03.2012 - 03.2016
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Assisted with meal planning to meet nutritional plans.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Laundered clothing and bedding to prevent infection.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Completed scheduled patient check-ins and progress reports for clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or
challenges.
- Followed care plan and directions to administer medications.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other
medical professionals when necessary.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and
standards of precautions.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional
relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
- Administered scheduled drugs, under direct supervision of licensed nurse.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Education
CNA
Central Pennsylvania Institute of Science And Technology
Bellefonte, PA03.2012
High School Diploma -
Altoona Area High School
Altoona, PA06.1994
Skills
- Business Oversight
- Performance Standards and Analysis
- Policy and Procedure Improvements
- Decision Making
- Performance Quality Assurance
- Staff Hiring and Evaluations
- Program Guidelines Adherence
- Critical Thinking
- Issue Resolution
- Personnel Direction
- Problem-Solving
- Time Management
- Attention to Detail
- Inventory Maintenance
- Staff Training
- Microsoft Office
- Interdepartmental Coordination
- Regulatory Compliance
- Program Leadership
- Budget Coordination
- Organizational Leadership
- Program Requirements
- Analytical Thinking
- Data Verification
- Program Operations
- Performance Management
- Task Delegation
- Data Recording
- Invoice Verification
- Needs Assessment
- Database Management
- Dependability and Cooperation
Timeline
Adult Protective Services Intake
Blair Senior Services Inc.
10.2023 - Current
Telehealth Clinical Technician
James E Van Zandt Medical Center
08.2022 - 02.2023
Housing Services Program Director
Blair County Community Action
01.2019 - 06.2022
Homeless Department Senior Case Manager
Blair County Community Action
10.2017 - 01.2019
Homeless Case Manager
Blair County Community Action
03.2016 - 10.2017
MEDICATION TECHNICIAN/Personal Care Aide Assistant
Colonial Courtyard
03.2012 - 03.2016
CNA
Central Pennsylvania Institute of Science And Technology
High School Diploma -
Altoona Area High School
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