April Hill
Glenn Dale,MD
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
19
19
years of professional experience
Work History
Supervisor, Account Management
Verizon Wireless Corporation
02.2020 - 12.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Managed corporate portfolio of $40M annual revenue, meeting/exceeding metrics goals in the areas of: Customer Satisfaction, Revenue Growth and Solutions Innovation.
- Evaluated staff performance and provided coaching to address inefficiencies for teams of 10-15 people.
- Developing training programs to improve KPI achievement across team/department.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Account Manager
Verizon Wireless Corporation
10.2015 - 02.2020
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth utilizing existing tools and creating unique solutions tailored to customer needs.
- Generated advertising brochure for vendor use to help customer increase digital adoption and improve the customer experience.
- Managed portfolio of accounts averaging $15M+ in annual revenue- ensuring all customer technical, financial and operational needs were satisfied.
- Participated in leadership development program and served as subject matter expert on key projects within the department to drive operational efficiencies: customer satisfaction survey, digital utilization, revenue growth.
Coordinator
Verizon Wireless
09.2013 - 10.2015
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Monitored front areas so that questions could be promptly addressed.
Business Solutions Specialist
Verizon Wireless Corporation
12.2010 - 09.2013
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Recommended specific Services andproducts to customers based on unique technical requirements of each.
- Designed post-sale training curricula to educate customers on use and maintenance of products and solutions.
Researcher
Ultimate Staffing Agency
09.2008 - 10.2009
- Gathered and organized information for research purposes.
- Utilized statistical packages to analyze data and create visualizations.
- Assisted in development of new methods for studying effects of climate change on biodiversity.
- Reviewed technical and professional publications and journals to stay current on recent literature and make more strategic research decisions.
- Detailed study findings and updated research upon new discoveries.
Senior Specialist
American Red Cross
10.2005 - 01.2008
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported department leadership in implementing new policies, procedures and controls.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Followed all company policies and procedures to deliver quality work.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
Education
MBA - Business Administration And Management
University of Maryland Global Campus
Hyattsville, MD05-2011
Bachelor of Arts - Mass Communication
Fisk University
Nashville, TN05-2005
Skills
- Workflow management
- Policy and procedure development
- Relationship building
- Team building
- Risk management
- Documentation and reporting
- Performance management
- Data analytics
- Priority management
- Process improvement
- Coaching and mentoring
- Change management
Accomplishments
- Achieved increase of $5M revenue growth in FY 2024 by introducing Salesforce for monitoring customer interactions and creating action plans to resolve customer issues and secure new contract.
- Collaborated with third party team in the development of onboarding and training program.
Timeline
Supervisor, Account Management
Verizon Wireless Corporation
02.2020 - 12.2024
Account Manager
Verizon Wireless Corporation
10.2015 - 02.2020
Coordinator
Verizon Wireless
09.2013 - 10.2015
Business Solutions Specialist
Verizon Wireless Corporation
12.2010 - 09.2013
Researcher
Ultimate Staffing Agency
09.2008 - 10.2009
Senior Specialist
American Red Cross
10.2005 - 01.2008
MBA - Business Administration And Management
University of Maryland Global Campus
Bachelor of Arts - Mass Communication
Fisk University
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