Dynamic leader with a proven track record at Unique Inspirations Design, excelling in strategic thinking and customer relations. Spearheaded successful product launches and forged strategic partnerships, enhancing brand visibility. Skilled in operational planning and personnel management, achieving significant improvements in customer satisfaction and profitability.
Hi, I’m
April Hill
Waimea,HI
Summary
Overview
23
years of professional experience
Work History
Unique Inspirations Design
Entrepreneur
02.2012 - Current
Job overview
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Determined business plan, mission statement, and vision.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
- Streamlined operations by identifying inefficiencies and implementing cost-saving measures that improved overall profitability.
- Improved inventory management, utilizing advanced tracking systems to maintain optimal stock levels and reduce overstock issues.
- Reduced operational expenses, reviewing and adjusting budgets to align with financial goals.
- Led a team of professionals, fostering a culture of creativity, collaboration, and performance excellence.
- Fostered strong relationships with suppliers, negotiating favorable terms to reduce costs and improve product quality.
- Expanded product line to meet consumer demands, conducting market research to identify new opportunities.
- Spearheaded community outreach initiatives, building brand awareness and contributing positively to local community.
- Participated in industry conferences, networking with peers and staying informed about emerging trends and technologies.
- Increased brand visibility with targeted social media campaigns, engaging with diverse customer base.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed sales and distribution operations for diverse product lines, enhancing market reach.
Clearview
Appointment Setter
12.2017 - 05.2020
Job overview
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Executed telemarketing strategies to schedule appointments and generate leads for the sales team.
- Consistently maintained a high volume of daily appointments, achieving award-winning results.
Orange Courier
Air Freight Coordinator
05.2012 - 02.2013
Job overview
- Verified complete and timely delivery of freight by attaining knowledge from clients to satisfy needs and completing paperwork to meet stringent requirements.
- Scheduled ocean and air bookings for hazardous and nonhazardous materials and simple and complex cargo shipments.
- Identified transactions and tasks requiring special handling to recommend improved processes to management.
- Requested freight container capacities, packing dimensions and weights.
- Streamlined cargo movement for faster delivery times by implementing effective communication between carriers, clients, and warehouse personnel.
- Reduced shipping costs for the company by negotiating competitive rates with airlines and freight forwarders.
- Minimized shipment delays through proactive identification and resolution of potential issues in the shipping process.
- Managed claims processes for damaged or lost goods, securing compensation where necessary and minimizing financial losses for the company.
- Enhanced shipment efficiency by coordinating airfreight activities and managing shipping documentation.
- Coordinated and managed air freight quotes to ensure competitive pricing and timely delivery.
- Delivered exceptional air freight customer service by managing client inquiries and ensuring accurate data entry.
Costa Mesa Motor Inn
Front Desk Supervisor
01.2002 - 03.2005
Job overview
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
Availability
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Skills
- Goal setting
- Entrepreneurial personality
- Strategic thinking
- Customer relations
- Innovative mindset
- Business planning
- Operational planning
- Customer acquisition
- Revenue generation
- Personnel management
- Program coordination
- Customer service
- Decision-making
- Relationship building
- Customer retention
- Inventory tracking and management
- Employee motivation
- Scheduling
Education
Art Institute Santa AnaSanta Ana, CA
N/A from Industrial Engineering
University Overview
Southwest Institute of Healing ArtsArizona
N/A from Transpersonal Psychology
University Overview
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