April Hlavinka
Cairo,NE
Summary
Dedicated Medical Support Assistant focused on delivering high-quality patient care while streamlining processes. Executed services with imaging, healthcare data and record reviews to support operations. Flexible and resourceful with expertise adapting to changing patient care environments.
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Parachute
Grand Island, NE
08.2023 - 12.2023
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Documented patient information into electronic medical records system.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Assessed plasma collection machines for proper functionality.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Maintained fully-stocked phlebotomy cart, carrier and station.
Medical Support Assistant
CHI Internal medicine
Grand Island, NE
04.2021 - 04.2023
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Ensured that all required documents are completed accurately prior to submitting them to appropriate departments.
- Maintained cleanliness of exam rooms between patients visits by ensuring that all equipment is sanitized properly.
- Prepared referral letters for specialist consultations following established protocols.
- Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
- Collected patient vital signs, weight, chief complaints and pain assessment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Documented patient information into electronic medical records system.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Prepared and packaged specimens for courier transport.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
Manager
Cost Cutters
Grand Island, NE
03.2019 - 06.2021
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, and vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Medical Records Clerk
Arbor care nursing home
Ord, NE
10.2016 - 12.2019
- Processed incoming medical records requests.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Scanned incoming documentation.
- Maintained a secure filing system for confidential documents.
- Scanned and validated medical records for upload.
- Updated patient files with new medical information as needed.
- Scanned paper records into digital format.
- Kept department clean, organized and professional.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Reviewed patient charts for accuracy and completeness.
- Pulled patient charts for upcoming appointments.
- Purged outdated files.
Education
Cosmetology
Joseph College of Beauty
Grand Island, NE01-2008
CNA
Central Community College
Grand Island, NESkills
- Detail Oriented
- Medical Terminology Proficiency
- Exam Room Preparation
- Patient Scheduling
- Patient Records Maintenance
- Patient Communication
- HIPAA Compliance
- Phlebotomy
- Calm and Level-Headed Under Duress
- Appointment Setting
- Proper Sterilization Techniques
- Vital Signs Monitoring
- Inventory and Supply Management
- Maintaining Confidentiality
- Infection Control Procedures
- Clinical Documentation
- Specimens Collection and Processing
- Lab Equipment Calibration
- Customer Service
- Patient Relations
- Venipuncture and Phlebotomy
- Medical Terminology Knowledge
- EKG Set up and Monitoring
- Reliable Transportation
Timeline
Phlebotomist
Parachute
08.2023 - 12.2023
Medical Support Assistant
CHI Internal medicine
04.2021 - 04.2023
Manager
Cost Cutters
03.2019 - 06.2021
Medical Records Clerk
Arbor care nursing home
10.2016 - 12.2019
Cosmetology
Joseph College of Beauty
CNA
Central Community College